CST Best Practices...
This is a service your organization provides to external or internal stakeholders.
What is a program?
This service offers a range of client support options and prices.
What are Consulting Services?
This client support tool is available 24/7.
What is Help Center?
The objective of a client's implementation is written down in this document.
What is the Project Charter?
After a client organization has developed their Project Charter and setup, this team role trains users on Core PBB.
What is the Customer Success Trainer?
This service is offered twice a week in two-hour blocks to clients.
What are the Open Q&A Sessions?
These four fundamentals provide a clear path to applying PBB Data.
Communicate, Optimize Resources, Collaborate, and Achieve Results
This team role supports clients throughout their implementations as needed.
What is the Customer Success Analyst?
The Customer Success Analyst troubleshoots these types of Help Desk tickets.
What are CST-related tickets?