Documentation/Credible
Information you gather when taking a phone call
Name, Address, DOB, phone number
Where you can find local resources
Resource binder, internet search, asking a coworker, etc
Counties Alluma Serves
Polk, Mahnomen, Red Lake, Norman, Kittson, Roseau, Marshall, Pennington
Counties Sanford MCT serve
Pennington, Marshall, Roseau, Kittson
Alluma Crisis can grant commitments
False
A follow up call was made, but the client didn't answer.
Contact NB
Where referrals for Alluma services are placed
Credible: mobile crisis- referrals
Services that Alluma provide
HIP/Housing, Med Mngt, OP, SUD, Crisis, Community- ARMHS/Peer, Youth & Family, EC
Sanford TRF requests activation. What question needs to be asked prior to activating?
Are they medically cleared
Call comes in from county out of our service area. What should you do?
Connect with crisis line in their county and complete warm hand off or assist in providing resources as needed
Service type for reactivation
Crisis Screening
A practitioner can admit a client to Sanford Inpatient
False
Main goal of a crisis screener
Resolve a call or activate a practitioner
You call afterhours MH Prac for activation, but they don't answer after multiple calls
Contact Sanford afterhours leadership
A screener should refer a client to the ED when
There is an immediate need for medical attention, an imminent risk of harm to self or others
What should a client be assigned to in Credible
Team: Crisis
Program: Mobile Crisis Response, Intake
Co-responses can occur with
(3 answers)
LE, SS, Alluma staff
Riverview ED calls for activation. All practitioners are on assessments currently. What do you do next?
Gather all relevant info and let nurse know there will be a wait due to practitioner availability.
Four locations a practitioner can respond to
Hospital, School, Jail, Workplace
Client demands to speak with their Alluma therapist after a bad couple days. After talking through coping skills, they still want to speak with their provider. What can you do?
Send their provider an email with a brief description of the call and that you let the client know you would send a message.
5 of the services Crisis utilizes
Screening, Telephone Contact, Contact NB, Travel, Assessment, Safety Plan, Stabilization, Intervention
Caller reports their child is screaming and destroying the house. What should you do?
Ask to speak with child/Support caller/discuss means restriction/ensure safety of parties
Mahnomen ED requests activation for a client of Tribal Descent. What should you ask the nurse/caller?
-Does the client work with White Earth Mental Health?
-Has White Earth Crisis been contacted?/are they preferred?
Inform practitioner they will need to take the activation info and then contact their leadership
Client admitted to CSU bed; medically cleared though is withdrawing from alcohol use. You complete what form how often?
CIWA every 4 hours
(if score is below 10)