Care Alignment
When coding a reconciliation, what do we code on the CHC screen for the carer who is not receiving families payments?
LCC
When grouping children on MNGS, what type of group is an LPD group?
Deceased Payer
Which screen would we check to confirm if a step-parent work around is required?
CHOC
What are the three external organisations we use when searching XRN's in ECML?
CSP (child support person)
CSA (care transaction)
CSE (entitlement transaction)
In CUBA, what screen shows sensitive customer information, such as F.DV issues or interpreter requirements?
Client Profile screen
When coding an MNRF care refresh, how long should we wait to allow the data to exchange with child support?
2 days
How long is the deciding maintenance action (DMA) period for when the customer is required to take action to obtain child support?
What is the minimum care percentage a customer must have to be considered a principal carer?
46%
If we have a previously confirmed New Zealand record in ECML, how do we action the record?
Cancel (X)
In Customer First, we go to this screen to check the child's CIN.
CCCK
Which MFU can we still align care if the date displayed on MS screen is different to our MFU DOV by one day?
A025CH
What are the two methods a child support collect customer can have their maintenance income assessed under?
Entitlement or Disbursement
If the customer is FTB/CAN-NDE, can their payments be restored if the child returns to their care within the current financial year?
No
If you are assigned an A032MN, what does the MFU tell you isn't unique about the customer?
The customer's CIN.
In CUBA, we go to this screen to see information on A18 extensions.
Customer Application List screen
After disputed care is recorded, how long does it take an A030CH MFU to automatically generate on the record?
98 days
What is the minimum non-agency payment (NAP) dollar amount reported to child support that must also be recorded and assessed by Centrelink?
$1500+
When a customer denies being reconciled with their previous partner, after offering to transfer them to child support and coding APP on the MNMR screen, which letter would you send them?
Q107
What are the two instances when an approved manual workaround can be applied to the record when child support data fails to load?
1.) Financial hardship
2.) Risk of overpayment
When coding a care decision in Customer First, why would more than 2 carers be automatically updating to Yes, even when No has been selected?
CHC screen has 3 carers coded ICC.
When *CX deletes data, we have to investigate the customer's record and re-code incorrectly deleted data before escalating the record to MySupport. What code do we quote in our MySupport ticket?
PM37520
Which Canadian province does NOT have a reciprocating jurisdiction for Australian child support assessments?
Quebec
If a customer reports their child has been abducted, how long can they continue to receive FTB payments before a review needs to be undertaken to confirm the 'out of care without consent' rules apply?
4 weeks
An A18 extension has been approved by Child Support but has failed to transfer to Centrelink while the customer has indicated they are in financial hardship. After reviewing the case details and following all the required OB steps without success, you refer the record to MySupport. What MAT code will the level 2 Policy Helpdesk approve for you to code for the customer?
MED
When waiving a debt due to administration error, we go to this screen in Customer First to record the reason and amounts waived.
Add Waiver (OPWAA)