Ch. 16: Persuasive Speaking
Ch. 7: Interpersonal
Ch. 8: Conflict
Ch. 9: Groups
Random
100
“The process of influencing others’ attitudes, beliefs, and behaviors” defines which term?
What is persuasion
100
Name the first 6 stages of interpersonal relationships
What is 1. initiating 2. exploratory 3. intensification 4. stable 5. declining 6. termination OR repair
100
In the TV show "The Office," Jim often pranks Dwight. This includes put all of his office supplies in jello and sending Dwight faxes to himself pretending to be Future Dwight. This is an example of what type of conflict?
What is unproductive
100
“A collection of more than two people who share some kind of relationship with one another, who communicate in an interdependent fashion, and who collaborate toward some shared purpose” defines which term?
What is group
100
What are the forms of rhetorical proof that Aristotle identified? Define each form of rhetorical proof.
What is -Ethos The speaker’s credibility, trustworthiness, and goodwill toward the audience -Logos The speaker can use logical arguments to appeal to an audience’s reason, both inductive and deductive -Pathos The speaker can use emotionally charged words and evidence to create an emotional disposition in his or her audiences
200
What are the 3 types of propositions?
What is policy, fact, & value
200
Which interpersonal theory uses the metaphor "relationships are like onions?"
What is Social Penetration Theory
200
The posting of deliberately hostile or insulting online messages that are usually intended to provoke anger is referred to as
What is flaming
200
Name the 3 types of networks
What is chain, all-channel, wheel
200
Describe the organizational patterns that work well for persuasive speeches
What is -Problem-solution Proves that a problem exists and proposes a solution to the problem -Problem-cause-solution A variation on problem-solution in which the second main point proves that something has caused the problem -Refutational The speaker identifies opposing positions and then proves that those positions are invalid Typically the first point will identify an opposing position and provide at least one piece of evidence to support it The second point will disprove the opposing position The third point will present the speaker’s position The final point will contrast the speaker’s position with the initial opposing position to illustrate the superiority of the speaker’s position -Comparative advantage The speaker presents at least one alternative solution to his or her own position, emphasizing the weaknesses of that alternative solution, and then follows that up by illustrating the advantages of his or her own position -Monroe’s motivated sequence As a variation on the problem-solution pattern, the speaker uses all five steps of the motivated sequence to move the audience toward action—attention, need, satisfaction, visualization, and then action
300
__________ highlights the importance of relevance to persuasion. It is based on the belief that listeners process persuasive messages through either central processing or peripheral processing depending on how important the message is to them.
What is Elaboration Likelihood Model
300
What are the 3 functions of interpersonal relationships?
What is Companionship, Stimulation, Achieving goals
300
How does culture influence the ways in which people approach conflict management?
What is *Individualist/Low-context Emphasizes individual needs, rights, and identity over the group People are expected to say what they mean and communicate directly Conflict is viewed as a necessary way to work out problems, and conflicts can be separated from the relationship Conflict is about wins and losses as people compete for tangible sources of power *Collectivist/High-context Emphasizes group identity and needs People rely more on social norms and nonverbal communication instead of what is said Conflict is viewed as disrupting group harmony People should pick up on subtle nonverbal cues and ambiguous messages Conflict involves gains and losses in reputation
300
Which of the following would not be considered a group? A. the employees at a fast food restaurant B. the faculty members of the English Department at your college C. the people who shop at a mall D. the organizers of the Chicago Marathon
What is the people who shop at a mall
300
List and describe the three basic needs that motivate human beings to form and maintain interpersonal relationships.
What is 1. Companionship Humans need companionship and long for inclusion We need to involve others in our lives and to be involved in the lives of others 2. Stimulation People have an innate need for intellectual, emotional, and physical stimulation Interpersonal relationships provide deeply personal kinds of stimulation 3. Achieving goals Interpersonal relationships can satisfy the previously cited needs but may also help us achieve more practical goals, from professional networking to combining monetary resources
400
Name all 5 levels of the pyramid in Maslow's Hierarchy of Needs
What is 1. Physiological 2. Safety 3. Social 4. Esteem 5. Self-Actualization
400
Which theory proposes that relationships are measured in terms of cost and rewards? AND How does it measure rewards?
What is Social exchange theory Rewards can be: Extrinsic Instrumental Intrinsic
400
List and describe the five conflict outcomes discussed in your textbook.
What is 1. Compromise Through trading or random selection, both sides give up a little in order to come to a solution to the problem. Compromise is often quick and easy, but the relationship can suffer because one or both partners are always having to give something up. 2. Win-Win Both people discuss the situation and arrive at a solution that fully satisfies both of them. While this is difficult to achieve, it offers the greatest benefits to the participants and their relationship. 3. Lose-Lose Sometimes conflicts end with neither person getting what they wanted or needed. This outcome is not usually satisfying for either participant and may damage the relationship over time. 4. Separation Removing oneself from the conflict or from the relationship itself may resolve the conflict, but does so at the sacrifice of the relationship. 5. Allocation of power A decision is made that one person will have the power to resolve the issue at hand. This outcome is somewhat common and can be satisfying if the partners agree to it wholeheartedly.
400
Name three challenges a group faces as it grows larger
What is -Interaction becomes more formal -Each member has limited opportunities to contribute -Communication becomes less intimate -Interaction consumes more time -Relationships become more complex -Development of cliques/countercoalitions/social loafing
400
List the five stages that groups go through as they develop.
What is 1. forming 2. storming 3. norming 4. performing 5. adjourning
500
List and define five forms of flawed logic
What is -bandwagoning assuming that because an idea is popular it is also correct -reduction to the absurd extending the argument beyond its logical limits—extending it to the level of absurdity -red herring introducing irrelevant information to distract the audience -personal attack (ad homonym) criticizing the person rather than the issues -begging the question presenting arguments that no one can falsify without providing appropriate evidence -either-or presenting the audience with only two options when alternatives exist -appeal to tradition assuming that because we’ve done something a certain way in the past, we must continue in the same tradition -slippery slope assuming that one action will lead to another without providing appropriate evidence to prove this connection is valid -ad nauseam something becomes true if it is repeated enough
500
Name the 6 categories of love
What is 1. Eros 2. Ludus 3. Storge 4. Pragma 5. Mania 6. Agape
500
List and describe the common triggers that lead to conflict, and provide a brief example to illustrate each trigger.
What is Inaccurate perceptions Unbalanced costs and rewards Incompatible goals Provocation (through aggression, identity management, lack of fairness, incompetence, and relationship threats)
500
During committee meetings, Michael repeatedly commented to the effect, “I’ve been on this committee for years and I’ve organized a number of professional development workshops that went great, so trust me on this one—what our administration is really looking for is. . . .” What antigroup role does Michael appear to be exemplifying?
What is recognition seeker
500
Define communication climate. What factors determine the type of communication climate we will have in a relationship?
What is The prevailing temper, attitudes, and outlook of a dyad, group, or organization, providing continuity and coherence to mutual activities. Factors: conflict management
M
e
n
u