Internal Communication
G.E.R.T stands for?
What is...
G- Grandma Greeting
E- Engagement
R- Reducing Customer's Effort
T- Technical
Name of founder/CEO of Columbia Sportswear
What is Gert Boyle?
3 types: Pending, Open, & Solved
What is a Zendesk ticket?
Account based members
What is loyalty & pro?
Only redeemed in $5 increments
What is Reward Dollars?
The name of the phone tool that we use to speak to customers
What is InContact?
The year SOREL was acquired
What is 2000?
The initial reason a customer called
What is the Contact Driver?
Sale code that MUST be approved
what is 'Agent25'
Round up to nearest amount & multiply by 0.05
What is calculating Greater Rewards (dollars only)
The three main modes we would use during the day in InContact
What is Available, Break, & Lunch?
The six different customer types
A prepopulated response we can send to our customers based on common customer situation
What is a MACRO?
Automatic if a product arrives defective or wrong
What is a FREE RETURN?
Code to use only for a Return & Reorder
What is Agent Code
The phone number that we use in InContact starts with this.
What is '503'?
Where fashion meets functionality
what is SOREL mission statement
Only leave these on OPEN tickets
What is Internal Notes?
Text message sent to customer during order.
What is Secure payment link?
Have a purchase limit of 5 items
What is a Partner?
This is what we're required to check on a daily basis through internal communication
warm, dry, cool, protective
what are the 4 technologies of CSW?
update we give to customers for no resolutions
What is 3 days?
true/false: We can see all orders in store & online
what is False?
IT'S FREE!!
What is signing up for Greater Rewards?