Host
1. Warmly welcome every guest & sincerely thank them as they are leaving
2. I effectively utilize Welcome Excellence to ensure efficient seating
3. I maintain eye contact and a smile when using Welcome Excellence
What are the Top 3 Focuses of the Host?
Hold each other to high standards and treat each other with respect
What is our Promise to Each Other?
1.100% accuracy for every order
2.100% on time
3.Greet guests within 2 minutes of their arrival
What are the top 3 focuses of the To Go Specialist?
1. Ensure table, seats, floor, condiments and Ziosk are clean, sanitized and guest ready
2. Clear and reset tables as quickly as possible after the guest has left
3. Assist with pre-bussing and restocking during a shift
What are the top 3 focuses of the Busser?
1. Follow all responsible alcohol service standards
2. Consistently make great recommendations
3. Make drinks right and make drinks fast
What are the top 3 focuses of the Bartender?
Greeter, Lead, and Seater
What are the three roles of the Host?
Trainee spends 2-3 minutes observing each area to understand the basics of what they do and how you can work as a team in support of guest service
What is Culinary Observation?
1. Phone
2. Runner
3. Packer
What are the 3 Roles of the To Go Specialist?
1. Increases timely seating and table turns
2. Keeps everyone informed
3. Used for essential communication
Why is it important for a Busser to wear a headset?
Good *****! Thank you for calling Olive Garden in (city). This is (your name), how may I be of service?
What is the proper greeting when answering the phone?
Menu Certification Test
What online test does the trainee complete on Day 4?
On the bottom of the bag
When moving items from basket to bag, where are heavy items placed?
Learn how to change Ziosk batteries and paper, and how to tell if they’re on the correct table
What is the Hands-On activity under Lobby “Who, What, Where”?
1. To communicate when moving through the dining room
2. Increases timely seating and table turns
3. Keeps everyone informed
4. Used for essential communication that ensures efficient seating
Why do Hosts wear headsets as it relates to “Dining Room Awareness”?
Under Trainers notes: Show trainee the hold key on DASH and how to use it
What is the “Hands On” activity for Meal Pacing?
3 rings or less
In how many rings should a To Go specialist answer the phone?
Red
What color does the Ziosk flash if the Guest has pushed the “Call Server” button?
1. Apologize
2. React
3. Thank
What are the 3 steps to guest recovery?
Day 2
On what day does the trainee practice pouring a sample, a glass and a Grande Pour carafe of wine?
Today, Future, and Lead
What are the three main tabs on the To Go Dashboard?
Day 1- Skills & Knowledge
On what day does the trainee demonstrate how to properly bus and set a table?