CTC VALUES
How many core values does Crossroads have?
6
What year was CTC founded in?
1991
Who can ring up employees?
AM Level and up - Assistant managers, store managers and district managers
What is the item we have in the store that we use to educate customers and sellers on what we are looking to buy over our counters?
The Selling Guide
What is the full name of our District Manager?
Julie Brown
What is the activity we do every month to celebrate our team?
Teambuilding
Which retailer did Crossroads originally model their business after?
Buffalo Exchange
How many holds may an employee have vs. a customer can have?
Employees - 4
Customers - 10
Who was Chanel's creative director for 30+ years?
Karl Lagerfeld - :( RIP
What is the name of our company Marketing and Advertising specialist that our store Marketing Liaisons send their social media posts to?
Londre Holmes
What is Crossroad's #1 Goal?
Creating satisfied customers is our number one goal.
Who are the original founders of CTC?
Gerald H. Block (Jerry) and Walter C. Gerken (Chip)
This holds all of the information you need to know or reference when you are a part of the CTC Team.
Staff Handbook
What is the #1 online designer brand?
GUCCI
What are the 4 ways to sell to Crossroads?
1. In-store
2. Drop-off
3. Mail
4. Consignment
Finish the phrase: "DO your best to never let a customer..."
"Leave angry or upset."
What store location was the first Crossroads store to open?
FM02 - Fillmore St, SF.
Who can process a buy from employees, their friends and family? (Clue this is a 2 part answer.)
Employees - Store manager or DM ONLY
Family and friends (this also goes for customers that you become friends with ie: have their phone number) - AM and up
What is the most popular name brand in the WORLD?
Louis Vuitton
How many staff members do we have total at AW03?
19
What are all 6 company core values as stated in the CTC Vision Statement?
1. Making our customers feel good by looking great.
2. Providing a wide variety of fashionable, quality clothing at fair prices.3.
3. Delivering outstanding customer service to every customer.
4. Creating a great place to work.
5. Doing the right thing and doing it right.
6. Being environmentally sustainable by recycling clothes and reducing landfill.
How many CTC store locations are there?
37 (+ more to come!)
When is it okay to resell clothing online or through sites like Ebay, Offer up or Etsy?
Never - this is a direct conflict of interest with our business.
In an online survey - what brand did our customers say they come into our stores looking for the most?
J CREW
How many stores do we have in our district and what are their store codes?
3 - AW03, DL16 & RH13