T/f
The member may become impatient having to repeat the details of their previous call if the previous agent didn't notate the important details of the original call
What is True
I am the GWF you use if your member needed an ARD Form
What is Fulfillment
What is the deadline for submitting Request for Information
What is 90 days
If a member only has dental, what is this considered?
What is NON-HIX dental
QHP
What is
Qualified Health Plan
Eligibility for subsidies is based on all the adults in the tax HH
True
I am the GWF you need to use if your member needs larger font for documents that are mailed to them by the Health Connector
What is Accommodations
The number of days a member has to request reinstatement
What is
35 days
What should you validate before inviting a client?
What is their email address?
NPP
What is
Nonpayment of Premium
Once the enrollment change has been processed and is reflected on the member's account, a corrected 1095-A form will be auto-generated by Softheon within 5 business days
What is False -auto generated by Softheon within 10 business days
I can tell you if documents have been rejected by the DVP
If a member qualifies for SEP with a QLE how long is their window open before they have to wait until the next OE?
What is 60 days
What are the Health Connector's hours of operation?
What is 8am-6pm Est
HNE
What is
Health New England
Altus dental has a lock out period of 24 months
True
Use me if you want to find out a member's status
What is reinstatement
How long can it take for Retro-cancellations to process?
What is
15 business days
When is an Auto SEP triggered?
What is when a report a change is used on an application.
TDH
What is
Tufts Direct Health
Legal skinnies do not need to be read out loud to interpreters because they are trained professionals
What is False
I can tell you if an old terminated plan is standing in a member's way
What is Eligibility
What is the Timeline after an Admin. Sep is triggered that a Tier 2 will reach out to a member
What is within 24-48 hours
What should you do if the HOH has passed away and there is more than one person on the account?
What is
VER
What is
Verified