ServiceNow Basics
Cloud-based platform for digital workflows
What is ServiceNow?
Left-side panel used to find applications
What is the Application Navigator?
Practice focused on delivering IT services
What is IT Service Management (ITSM)?
Person who manages the platform
What is an administrator?
Confirms basic ServiceNow understanding
What is micro-certification?
Interface where users interact with records
What is the user interface (UI)?
Tool used to quickly find records
What is search?
Unexpected disruption to service
What is an incident?
Person requesting help or service
What is an end user?
Demonstrates platform familiarity
What is foundational knowledge?
Unique entry that stores information
What is a record?
Customizable layout for users
What is a dashboard?
Formal request for something new
What is a service request?
Person resolving incidents
What is a fulfiller?
Learning content provided by ServiceNow
What is ServiceNow University?
Organized structure that stores records
What is a table?
List of records displayed in rows
What is a list view?
Root cause of recurring incidents
What is a problem?
Controls access permissions
What is a role?
Tracks progress in training
What is a learning module?
Field used to store data in a record
What is a field?
Filters help narrow down this
What are results?
Process of modifying systems safely
What is change management?
Grants or restricts system abilities
What are permissions?
Validates comprehension of basics
What is an assessment?