Malfunctions
CTS does this, if a customer receives a non-resettable malfunction.
What is replace the pump?
This is the typical battery depletion for a pump after 24 hours.
What is 15-25%?
This is the PC you will use when a customer reports having a High BG, that has already been resolved
What is High BG in the Past?
This is how you navigate to the Personal Profiles in the t:slim X2 pump.
What is Options --> My Pump --> Personal Profiles?
You click this icon in t:connect admin to download all t:connect excel files in a time period.
What is the green dinosaur?
The Fault ID is this, if a customer receives malfunction code 0-0x208B
What is 0x208B
This is where in the pump history "Battery Charge End" can be found.
What is Complete History?
If a customer's BG is over this level, CTS is required to ask additional questions, such as if the customer had ketones.
What is 500mg/dL?
You will use this PC, if a customer requests assistance entering settings into a replacement pump.
What is education/inquiry?
You click this icon in t:connect admin to download all Whatson XML files in a time period.
What is the orange dinosaur?
These are 3 examples of notable events.
What are pump is exposed to water, exposed to extreme temperatures/humidity, medical procedures such as X-rays or MRI, or amusement park rides?
A Battery Jump is considered a jump of this much percentage (increase and decrease), within a 2 hour time period.
What is an increase of 10% or more, or a decrease of 25% or more?
If a customer's BG is under this level, and the cause is unknown, CTS will ask if customer is able to upload the pump to t:connect and RMA the cartridge.
What is 54mg/dL?
This is how you navigate to CGM Alerts.
Options --> My CGM --> CGM Alerts
This is one of the ways to search for a customer's pump in t:connect admin.
What is pump sn, customer's name, customer's DOB, or email address?
CTS does this if a customer receives the same malfunction code after resetting the pump for a resettable malfunction.
What is replace the pump?
These are 3 causes of battery depleting too fast.
What is Increased insulin usage increased touchscreen interaction, repeated vibration/beeping from frequent alerts and alarms, TX in 24 hour "searching" period , Bluetooth setting turned on when not using the t:connect mobile app
You use this PC if a customer goes to the emergency room, and is then admitted to the hospital.
What is Hospitalized?
This is the event date you will use in documentation, if a settings change is being made due to a high or low BG.
What is the the date that the high or low BG issue began?
These are the 4 possible graphs you can generate using Whatson.
CGM Graph, Battery Graph, Control-IQ Graph, and Load Graph?
This is the PC used if the pump screen will not turn on, beeps/vibrates every 3 minutes, and red LED light flashes every 30 seconds.
What is Malfunction Undefined?
This is the formula to determine battery depletion rate.
What is (Battery Charge End-Current Battery) x (24hrs/# of hours passed)
These are the 2 admin steps CTS takes when notified that a customer is now deceased.
What are changing patient record to indicate Deceased=Yes and close any open cases/activities?
You need to confirm this after a customer changes settings, to ensure that the change was saved.
What is confirming the orange text on the setting confirmation screen?
You can filter this category in t:connect excel sheets, so that only Alarms are showed.
What is the "Type" category?