Malfunctions
CTS does this, if a customer receives a non-resettable malfunction.
What is replace the pump?
This is the typical battery depletion for a pump after 24 hours.
What is 15-25%?
This is the PC you will use when a customer reports having a High BG, that has already been resolved
What is High BG in the Past?
This is how you navigate to the Personal Profiles in the t:slim X2 pump.
What is Options --> My Pump --> Personal Profiles?
These are the 2 occlusion alarm numbers.
What is Alarm 2 and 26?
The Fault ID is this, if a customer receives malfunction code 0-0x208B
What is 0x208B
This is the alarm that notifies you that the pump has a battery level of 1% or less.
What is shutdown alarm 12?
If a customer's BG is over this level, CTS is required to ask additional questions, such as if the customer had ketones.
What is 500mg/dL?
You will use this PC, if a customer requests assistance entering settings into a replacement pump.
What id education/inquiry?
An occlusion can be caused by issues with these 5 aspects of a customers IPT, name at least 3 of them.
What are the site/cannula, tubing, cartridge, off label insulin, and pump?
These are 3 examples of notable events.
What are pump is exposed to water, exposed to extreme temperatures/humidity, medical procedures such as X-rays or MRI, or amusement park rides?
A Battery Jump is considered a jump of this much percentage (increase and decrease), within a 2 hour time period.
What is an increase of 10% or more, or a decrease of 25% or more?
If a customer's BG is under this level, and the cause is unknown, CTS will ask if customer is able to upload the pump to t:connect and RMA the cartridge.
What is 54mg/dL?
This is how you navigate to CGM Alerts.
Options --> My CGM --> CGM Alerts
There is an issue with this product when the customer receives an initial occlusion alarm, disconnects their tubing from the site, delivers a 5u bolus, does not get another occlusion alarm, and sees drops at the end of the tubing.
What is the site/cannula?
CTS does this if a customer receives the same malfunction code after resetting the pump for a resettable malfunction.
What is replace the pump?
This is where in the pump history "Battery Charge End" can be found.
What is Complete History?
You use this PC if a customer goes to the emergency room, and is then admitted to the hospital.
What is Hospitalized?
This is the event date you will use in documentation, if a settings change is being made due to a high or low BG.
What is the the date that the high or low BG issue began?
This is why occlusion alarm system checks must be 5u boluses and not 5u of fill tubing.
What is occlusion alarms will not occur when performing fill tubing?
This is the PC used if the pump screen will not turn on, beeps/vibrates every 3 minutes, and red LED light flashes every 30 seconds.
What is Malfunction Undefined?
This is the formula to determine battery depletion rate.
What is (Battery Charge End-Current Battery) x (24hrs/# of hours passed)
These are the 3 admin steps CTS takes when notified that a customer is now deceased.
What are changing patient record to indicate Deceased=Yes, enter the Date of Death, update Status Reason to Deceased, and close any open Activities/Cases for the customer (add note to reference Deceased case #)?
You need to confirm this after a customer changes settings, to ensure that the change was saved.
What is confirm setting update matches desired setting?
These are the 3 issues that can lead to false occlusions. Name at least 1.
What are cartridge air leak, pump air leak, and temperature changes?