Metrics
55% or higher
What is our reservation conversion goal
28 and 3 days before sale
When are we required to make the 2 delinquency calls
10 Doors
What is the amount of doors we need to clean the outsides of every day
15 Minutes
What is the amount of time we have to reach out to a new inquiry or reservation
At Least 2 Weeks
What is the least amount of time needed to put in a schedule request
Under 3%
What is the number we are striving for our A/R's to be under
10 Days
What is the number of days between mailing the PLN and NDS required
30 Minutes
What is the amount of time for lunch (OR - the amount of time we can put on the door clock to be outside)
Blue Text Bubble
What appears next to a persons phone number when they opt into sms/text messages
The 3 P's
What are Prepare, Personalize and Persuade
90%
What is the minimum we want our Sq Ft Occupancy (OR - lock sales goal) (OR - New Insurance Goal)
Day 32
What is the day we add the auction fee and have the letter mailed to all addresses on file
The one to left and the one to the right
What are the other doors we need to clean when cleaning a unit
Scripted Templates
What are the only things we use to communicate to tenants via sms or email
Distilled Water
What is the only type of water we use for the golf cart batteries
75%
What is the total insurance for the store goal
Day 33
What is the day we cut the lock and do our cube inventory
Noon
What is the time we are supposed to have our deposits completed by
1 Office Day After
What is the day that, If reservation is a no show, we warn of cancellation call by noon
48 Hours
What is the amount of time we give for someone to fix their locked open cube
15%
What is our reviews to rental percentage goal
At Least 14 days
What is the minimum amount of days a unit can be posted to Storage Treasures before the sale date
What are the three components of the clean and neat program
10 a.m.
What is the time we are scheduled to close a reservation 2 days after requested move in date
The 6 S's
What are Smile, Stroll, Share, Start, Show, Solve