Hospitality 101
This Florida-based theme park resort is the most visited in the world, attracting millions of guests each year.
What is Disney World?
Unlike many other industries, hospitality businesses operate during this time frame, requiring employees to work evenings, weekends, and holidays.
What is 24/7 and 365 days a year?
This practice, which involves gaining experience in several areas of the hospitality industry, is considered beneficial for career growth.
What is cross-training?
This fast-food chain, known for its golden arches, is one of the largest and most recognizable restaurant franchises in the world.
What is McDonald's?
This celebrity chef is known for his shows "Hell's Kitchen" and "MasterChef," as well as his fiery temper and Michelin-starred restaurants.
Who is Gordon Ramsay?
This person is responsible for managing the day-to-day operations of a hotel, ensuring guest satisfaction and overseeing staff.
Who is a hotel general manager?
This term refers to the challenge of unsold hotel rooms, restaurant seats, or airline tickets that result in lost revenue because they cannot be resold later.
What is perishability?
This process, often done through quizzes and reflection, helps individuals identify their strengths and areas for improvement in order to reach career goals in the hospitality industry.
What is self-assessment?
This pizza chain, famous for its "Hot-N-Ready" pizzas, is known for making ordering easy and affordable.
What is Little Caesars?
This French chef, famous for bringing French cuisine to American audiences, is the author of "Mastering the Art of French Cooking" and a beloved TV personality.
Who is Julia Child?
This front-of-house employee is responsible for greeting guests, managing reservations, and seating customers.
What is a host or hostess?
Because guests experience hospitality services in real-time and cannot "test" them beforehand, the industry faces this unique challenge of producing and consuming the product simultaneously.
What is inseparability?
This type of work experience is essential for helping students explore different roles in hospitality, which can guide them in deciding on a long-term career path.
What are internships?
This sandwich shop franchise, founded in 1965, is known for its “five-dollar footlongs” and has a global reach with thousands of locations.
What is Subway?
This Basque chef, known for his work at the restaurant "Biko" in Mexico City, is celebrated for blending traditional Spanish and Mexican flavors in a fine-dining setting.
Who is Chef Mikel Alonso?
In the kitchen, this French term means "everything in its place" and refers to the preparation and organization of ingredients before cooking.
What is mise en place?
In the hospitality industry, investors expect businesses to generate a profit, often measured as this financial metric that compares earnings to the money invested.
What is return on investment (ROI)?
In a typical hospitality career path, after gaining experience in service and kitchen roles, you might advance to a managerial position such as this, responsible for overseeing daily operations.
What is an assistant manager?
This burger chain is famous for its "Have It Your Way" slogan and specializes in flame-grilled burgers.
What is Burger King?
This Mexican-born chef made history as the first Mexican chef to receive a Michelin star, known for his innovative take on traditional Mexican cuisine at his Chicago restaurant.
Who is Chef Carlos Gaytán?
This tropical fruit has long been a symbol of warmth, welcome, and hospitality, often seen in hotel logos and décor.
What is the pineapple?
This industry relies heavily on staggered work schedules, including morning, midshift, evening, and night shifts, to ensure continuous service for guests.
What is shift work?
This professional is responsible for overseeing food preparation, creating menus, and ensuring the quality and presentation of dishes in a kitchen.
What is executive chef?
This American coffeehouse chain, founded in Seattle in 1971, is known for its iconic green logo and signature drinks like the Pumpkin Spice Latte.
What is Starbucks?
This Mexican chef, known for his modern approach to Mexican cuisine, has gained recognition for his work at the restaurant "Le Chique," which is acclaimed for its creative and avant-garde dishes.
Who is Chef Jonatan Gómez Luna?