Tiffany DuBois
The Bank's P2P solution for consumer clients.
What is Zelle?
The process of exploring new ideas and pushing product boundaries to sustain growth is led by this role.
What is Product Management?
This role is responsible for all of the retail offices in the company footprint.
What is Retail Office Delivery Manager?
The acronym RXM.
What is Regional Experience Manager?
The record that reviews the daily operations for an office, including daily balance tapes, vault sheets, vault entry logs, etc.
What is the Office Record Review (ORR)?
While not its intended purpose, prospective clients go to this channel to check their credit eligibility.
What is Online Account Opening?
The Retail Product Analysis & Management Department is made up this number of associates.
What is one?
Eleven associates responsible for overseeing the day to day retail office operations.
What is a Regional Experience Manager?
The number of RXMS.
What is Eleven.
The requirement of two people to access certain areas within the bank.
What is Dual Control?
Number of associates in the Digital Channels Department?
What is the number one?
Product Management collaborates with this team to refine messaging and create strategies that resonate with the target audience.
Who is the Marketing Team?
The retail office teams collaborate with these associates to maximize relationships and find opportunities to help clients.
Who are Business Partners?
The average number of offices an RXM oversees.
What is 5?
The report that requires each teller to acknowledge monthly outages, as well as cumulative totals for the year.
What are Teller Performance Standards?
Term used for a process that a client can start and finish with no interaction from a banker.
What is End to End?
To provide a seamless product experience, Product Managers ensure this team is equipped with resources and training for handling client inquiries.
Who is Retail or Client Service Center?
150,000
What is the average number of teller transactions per month?
The number of times per month an RXM is expected to visit a retail office.
What is 2.
The records within the retail side of the bank that require a minimum retention of six years.
What are Safe Deposit Box Logs?
Name of the Venture Capital Investment Fund that CCB is a Limited Partner with.
What is BankTech Ventures?
This role manages relationships with vendors, ensuring alignment with business goals.
What is vendor manager?
This number is the average use of debit card swipes per month.
What is 2.2 Million
Operations, Sales and Associate Relations
What are some of the areas of focus of an RXM?
A position within the retail offices where an associate is trained as a personal banker as well as a teller.
What is a Universal Associate?