Cultural Iceberg
The estimated percentage of cultural that is "above the water."
10%
In this climate's culture, it is rude or inappropriate to get “straight to business” prior to niceties and greetings
Hot-Climate Culture
Bonus points: Why?
The difference between diversity and inclusion.
Diversity is the pieces you're given. Inclusion is what you do with it.
Diversity acknowledges differences. Inclusion uses those differences as an asset.
What tip for cross-cultural communication applies if I do not immediately continue speaking or answering for an individual in a conversation?
Allow response time.
Who it is disrespectful to make eye contact with in China and Japan
Superiors or elders
From the cultural iceberg, select 2 aspects of culture that could explain why a Somali man would dye his beard or hair bright orange
Physical characteristics, Social Status, Wealth, Age
Give an example of a cold-climate culture's preferred communication style.
◦A truthful direct answer is informational and has nothing to do with feelings toward the individual. Generally, these instances aren’t taken personally.
◦Yes means yes and no means no.
◦Short, direct questions show respect and professionalism.
Give a definition of equity or an example of how to be equitable.
Equity, on the other hand, is defined as the quality of being fair or impartial and just.
Giving people what they need to that they can have equal opportunities and resources.
What tip for cross-cultural communication applies if I use open-ended questions after giving information or instruction?
Always check for understanding
Another name for cultures that have small circles of personal space.
Contact cultures
From the cultural iceberg, select two aspects of culture that could explain why young people feel pressure to have children.
Family traditions, Family Attitudes and Values, Role in the Family,
The dynamic of an individual preferring to mostly spend time with the group rather than having alone time.
Privacy versus Inclusion
Name one tip for fostering an equitable environment.
Dig deep into different types of diversity
Practice inclusive communication
Know what an inclusive workplace looks like
Allow spaces for diverse individuals to meet (Employee Resource Groups)
I recogize that one of my employees easily understands me when I say, "Give so and so a break." as opposed to "Can you cover so and so for their 15?" What tip for cross-cultural communication applies here?
Use consistent vocabulary.
An area of the world where is may be unacceptable for women to make eye contact with men
Middle East
From the cultural iceberg, select 2 aspects of culture that could explain why an adult English Language Learner is clipping her toenails in the classroom.
Behavior, Social Skills, Role in the Family, Knowledge
Cold-climate culture is to being time / clock oriented as hot-climate culture is to being _______
Event-oriented
Name 2 types of unconscious or implicit bias.
◦Gender Bias
◦Ageism
◦Name Bias
◦Beauty Bias
◦Halo Effect
◦Horns Effect
◦Affinity Bias
◦Confirmation Bias
Idioms, phrasal verbs, slang, and work jargon.
A more respectful way to point at something
Use two fingers or a whole hand instead of one finger
From the cultural iceberg, selects two aspects of culture that could explain why a Muslim individual makes themselves throw up in the bathroom after a shared meal.
Behavior, Foods, Religious Practices, Personal Beliefs
Name one difference between hospitality in hot-climate cultures than in cold-climate cultures.
Hot-Climate:
◦Often spontaneous
◦Often takes place in the home
◦The host takes care of everything and the guest pays for nothing.
◦Food and drink are involved.
◦A gift is sometimes expected.
Cold-Climate:
◦Planned for so the host can make all necessary preparations.
◦Guests should plan to pay for all expenses unless told otherwise by the host.
If diversity, inclusion, and equity are intentional in the workplace, what is the end goal?
Belonging
An employee tells you, "I lost the bus" when they arrive to work. What tips for cross cultural communication can you use to figure out what they mean?
-Give the benefit of the doubt. Ask questions. Build on your own prior knowledge. Allow response time.
The reason "the written word" can be helpful in cross cultural communication
Many non-native English speakers can read better than they can speak / listen.