Cultural Belief
Name the 3 Cultural Beliefs at Suncoast
What is
Got it
Do it
Grow it
Name the Vision/R2 Suncoast has by the year 2030
What is
To reach 2.5M members
What is the name of our group chat?
What is:
Team Care Bears
Name the Key Result that is not listed here:
-Annual Member Growth of 8%
-Net Promoter Score: 80%
What is
App Rating of 4.80
Name what we can submit to share our appreciation for each other and show their actions positively impacts our Cultural Beliefs
What is
Focused Recognition
Name the Cultural Belief where "I thrive on opportunity that ignites growth"
What is
Grow it
Name the purpose of Suncoast Credit Union
What is
To improve the financial lives of our members
Name the president of Suncoast Credit Union
What is
Kevin Johnson
As the Member's Advocate, if you increase member loyalty, which Key Result would be positively impacted?
What is
Net Promoter Score: 80%
Name the 3 Focuses that appear on the Culture Boost Page
What is
Focused Feedback
Focused Storytelling
Focused Recognition
Identify the cultural belief demonstrated in this scenario:
A long-time member called after waiting over a month for a replacement debit card. As the member was out of state and relies on this as their only bank account, you proactively partnered with the Relationship Specialist team to expedite the card with 3-day shipping. The member was very appreciative of the resolution and support provided.
What is
"Got it"
You owned the mbr experience and found a solution
Name the the strategic anchor that is linked to the key result App Rating of 4.80
What is
To be envied in digital delivery
Name the quarterly video where our President discusses how we are performing as an organization and highlights key achievements
What is
State of the Credit Union
Which Key Result did you contribute to in this example?
While assisting members, you informed them that they had been invited to use the new Suncoast Mobile App and encouraged them to try it.
What is
App Rating of 4.80
Name the institution Suncoast is merging with to "grow together coast to coast"
What is
Launch Credit Union
Identify the cultural belief demonstrated in this scenario:
A member called requesting a $5,000 cross-account transfer. After reviewing the member's previous transfer history and confirming the request was within your empowerment authority, you successfully completed the transfer for them
What is
"Do it"
You made the decision. You are trusted and supported. Your voice matters
Name the 3 key results as of 08/31
What is
...
Name how one can get to the culture boost page
What is
Starting at E3 --> Our Organization --> Our Strategy --> Culture Boost
Which Key Result is demonstrated in this example?
You promoted the Bush Gardens tickets and highlighted the valuable benefits of a Suncoast Checking Account
What is
Annual Member Growth of 8%
Share a Focused Recognition you submitted for a coworker
What is
...