WHO'S WHO
Who do I ask about additional training needed in certain areas?
RBT Lead
CD / ACD or BCBA
Kenzie
What do I do if Rethink isn't working on my tablet?
Use paper data! And send Kenzie a message.
What is conflict resolution?
The ability of a team to handle conflicts constructively.
According to the attendance policy, arriving 6 or more minutes late results in how many incidents?
.5 incidents
If my client is on the swing and I stop them and present the SD " What does a Cow say?" and provide them more access to the swing for saying Moo as reinforcement , is this NET?
No
Who do I notify for time off requests or late arrival? And what is the policy around communicating that?
Olivia (OM)
Via Open phone (not chat)
TO and PTO - 2 weeks ahead of time (unless sick or emergency)
Same Day (Before 7:00 am)
What (if any) is a reason for a client to be left alone?If yes, what are the reasons? If no, what is the protocol?
No! If a staff member has any reason to leave a client, they cannot do so unless they have the verbal consent of another staff member to cover their client until they are once again physically present.
Name 3 of the biggest killers to positive clinic culture.
Poor communication – unclear expectations, lack of feedback, or information hoarding
Toxic leadership at all levels – favoritism, micromanaging, or inconsistent standards
Unresolved conflict – issues ignored until they create resentment
Low accountability – bad behavior or poor performance allowed to continue
Gossip and negativity – spreading distrust and lowering morale
According to company policy, how much advance notice must an employee give their Office Manager when requesting a change to their work availability?
2 Weeks
Subject to approval
What is the acronym for differential reinforcement of incompatible BX?
DRI
Who do I go to when I have an idea for an activity to do with the kids?
That client's BCBA
What is the staff cell phone policy?
Staff may not have their cell phones out or on their person for any reason unless individual permission has been granted for emergencies. Cell phones are to be kept in the lockers or break room (if lockers are not present.)
Name 2 of the primary ways to improve clinic culture.
Communicate clearly and consistently
Recognize and celebrate staff efforts
Encourage collaboration and teamwork
Address conflict quickly and fairly
According to the incident policy, how many unexcused incidents within a six-month period result in a written warning? And how many for a PIP?
7 - Written
8 - PIP
What Involves reinforcing successive approximations of a terminal response?
Shaping
When does Kenzie hold open hours for additional training?
Monday - Thursday from 4-6, based on availability.
By request only
Define or describe professional conversation in the clinic.
1. Respectful tone
2. No gossip. Keep personal things personal.
3. Any conflict or issues that arise are to be dealt with in an office or out of the earshot of others
4. No venting or discussing frustrations on the clinic floor.
Name 2 more ways (unidentified before) that improve a positive clinic culture.
1. Provide growth and training opportunities
2. Ensure leaders model positive behavior
3. Create a supportive, patient-focused environment
4. Promote a healthy work-life balance
When reporting a work-related injury, which piece of information is required on the Work Related Injury Claim?
A) Your last performance review date
B) How and when the injury occurred
C) Names of all witnesses
D) The last date you took PTO
B) How and when the injury occurred
What type of reinforcement is it for the person telling the child to stop doing something?
Negative reinforcement
Who are the owners? And what role do they play here at Galliant?
Michelle - BCBAD (Has her Doctorate, Clinical research and development, CCO for Galliant)
Bobby - Client onboarding, Marketing, and Growth & Development
Andrew - HR, Finance, and Billing
Define or describe client dignity.
Client dignity means treating every child with respect, protecting their privacy, and honoring their feelings and individuality so they feel safe, valued, and heard. It also refers to involving the client in their treatment programs.
No. This needs to be dealt with directly with that person.
Incidents may be removed (except denied PTO infractions) if:
You have to get all 4 reasons for removal!
1. You go 2 months incident-free
2. You provide a doctor’s note (for self or child) for isolated occurrence
3. You volunteer at an out-of-office event
4. You show extraordinary performance (as defined by leadership)
Do the consequences that are recorded using abc data cause the behavior to happen more or less in the future?
Neither