People Focused
Integrity
OTOC
Uncompromising Standards
Passion/Continual Improvement
100

If you have a "Go with the Flow" attitude, you are more likely to be...

What is: Flexible, Flexibility

"You have to learn to be fluid and go where you're needed, when you're needed. You've gotta be flexible. I think that's what acting is."-Luke Hemsworth, Chris and Liam's brother.

100

This is the definition of integrity.

What is: the quality of being honest and having strong moral principles; moral uprightness. 

you live in accordance to your deepest values, you're honest with everyone, and you always keep your word

100

When you join forces to work on something together with another person, that is called a...

What is: a Collaboration

The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime." – Babe Ruth

100

This is the term for not purchasing stones from war-torn areas of the world.

What is: Conflict Free

100

JC Clash of the Titans!

JCs' will face head to head to answer this question.

This is the second core value of Passion.

What is: Optimism

Be an Optimist Prime, not a Negatron

200

Manager Showdown!

Managers only can only answer this question.

There are four employees of Store 16 from the Land of Lincoln. Two are from Northern, one is from Eastern, and one is from Southern. Who are they and where are they from (regionally). 

Who are: Darrell (Northern), Jo. (Northern), Sarah C (Eastern), and Caleb (Southern)

200

Taking ownership of a misunderstanding, miscommunication, or a mistake not only shows your character but also your...

What is: Accountability

"There comes a time when one must take responsibility for one’s mistakes."-Captain Jack Sparrow, Dead Man's Chest

200

A touch base is considered to be what sort of coaching?

What is: Constructive Feedback

200

This is the toughest metal that Shane Co sells for wedding bands. Name it.

What is: Tungsten

Tungsten is four times harder than titanium and the most scratch-resistant metal you'll find for a wedding band.

200

This is the first core value of Passion.

What is: Energy

300

This key skill is used in regards to assisting a customer about their Shop Job.

Hint: You are doing it right now

What is: Listening

Fun Fact: After listening to someone talk, we can immediately recall about 50% of what was said. Even less is we didn’t like the subject or the person! 

300

Gold Dust!

Jeweler's can only answer this question. 

When a JC or a CSA comes up to the window and ask if a certain repair can be done on an item you are demonstrating what with them?

Hint: You want them to understand as clearly as possible.


What is: Transparency, Transparent

"Let's build a country of opportunities, where everybody is equal before the law and where the rules of the game are honest and transparent, and the same for everyone."-Volodymyr Zelensky, President of Ukraine

300

Manager Showdown!! 

Managers will square off head to head to answer the question.

Question: On the culture wheel, what is the first bullet point for OTOC?

What is: Always Us Never Me

Fun Fact: The motto for the Los Angeles Rams is We, not Me.

300

These are the three bullet points of Uncompromising Standards. 

What is: People, Values, Service

300

CSA Brawl!

CSA's can only answer the question.

If Jordan unknowingly places something in her pocket and walks off with it, oblivious to the fact that she has done it, what is her office nickname?

What is: A Nifler

This is under continual improvement because Jordan keeps taking things and doesn't realize that she does it.  

400

CSA Brawl!

CSA's can only answer this question.

If Erick staggers into work, and someone asks him, "How are you doing today?" and he gives a sarcastic reply, the CSA is showing that they...

What is: Care

Mostly about Erick's own well-being, and sometimes just to hear a sarcastic remark.

400

This is the toughest natural substance in the world.

Hint: It is NOT Vibranium (Captain America's shield) or Adamantium (Wolverine's claws and skeleton)

What is: Diamonds

Material hardness is determined by scratch resistance, and only a diamond can scratch another diamond.

400

This percentage is needed to acquire max BBP.

What is: 10%

400

These metals are considered uncompromising in strength. Name them.

What are: Tungsten, Titanium, Cobalt, Tantalum, Meteorite, and Damascus Steel.

400

Gold Dust!

Jewelers will face head to head to answer this question.

This metal is always considered to be under "continual improvement" after it becomes patinaed...

What is: White Gold

500

Name the Dynamic Duos of Shane Co.

Who are: Amber and Sarah M, LL and Mikayla, 

Bonus: Sarah M and Sarah C. 

500

The definition of this core value states that, "something stays the same, is done in the same way or looks the same. An example of the word is a sauce that is easy to pour from a pitcher."

What is: Consistency

"Success isn't always about greatness. It's about consistency, as consistent hard work leads to success, greatness will come.”- Dwayne Johnson.

500

The motto that Harry HATES the most.

What is: Teamwork makes the Dreamwork

500

JC Clash of the Titans! 

JCs' will face head to head to answer the question.

Name a stone that we carry that was favored by Cleopatra herself.


What is: Peridot

The Egyptians called peridot “the gem of the sun.” Legend says it was Cleopatra's favorite gemstone, and historians now believe that many of the “emeralds” she wore were actually peridot because Egypt and Burma were main providers of this gem during ancient times.

500

This JC is very passionate about a particular thing. This thing is unlike you and I. It walks on four instead of two, and its name rhymes with Scooby Doo.

Who is: Stacie Brown

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