Drive Thru Do's
What are the 3 things that go out the window?
1. Drinks
2. Pup cups
3. Cones
What is the first thing that we do when a guest comes in?
"Welcome to culvers"
what state did culvers start in?
Wisconsin
How long are patties supposed to be cooked on each side?
45 seconds
How Many Ounces are in a one scoop dish?
4.5-5 ounces
What is the works?
ketchup, mustard, pickle, and onion
What is our mission statement?
We genuinely care, so every guest that chooses culvers, leaves happy.
what is the name of cuvlers mascot?
Scoopie
How many ounces go into a cup of Broccoli?
4 ounces
What are the core 3 sundaes?
Carmel Cashew
Turtle
Banana split
An order that requires two medium fries but they add a small one at the window gets how many ketchup packets?
5 ketchup packets alll together
What are some ways we can show our guests true hospitality?
Opening the door as they come and go
Going up to guests and asking if theyd like a refill or some more sauces
Offering to help take food to the guests car if theres a lot
Offer to throw away trash
What are the 5 required clothes for our uniforms
Culvers hat
name tag
apron
black pants
nonslip black shoes
What is the only vat that we are supposed to put new oil in?
Vat 1, all of the other vats get oil from vat 1 before putting the new oil in vat 1
what is the dfference between ice cream and custard?
Custard is held at a higher temp than ice cream is. making it smoother
Custard is made is a lot of egg yolk
What is our line time goal?
50 seconds
What is TLC?
Tender loving care
this is used for first time guest
What year did culvers first open?
1984
How many ounces are in a medium fry?
5.25 ounces
How often should we be changing the wash buckets for the blenders?
Every 2 hours
What method do you use to give the guests there drinks?
Two-handed method
What method do you use to deal with guest complaints?
H- Hear
E- Empathise
A- Apologise
R- React
T- Thank the guest
What are the names of our three owners?
Garrett abrams
niel miller
jeff meyer
What is our meat seasoning recipe?
5 containers of salt and 1 container of pepper
What is the tail of a custard?
The tail is the finishing touch on the custard. It doesnt change the taste, but it shows the guest that we took pride in making their order.