ADKAR
Gauge reactions, incentivize, and identify champions
What is to build Desire?
Its benefits include a commitment to safety, fosters a culture of change, and establishes lines of communication
What is a Walkround?
Unintentional
What is Human Error?
Acceptance of an outcome, based on a person's decision to execute the choice
What is personal accountability?
To set goals, stagger changes, and adjust processes
What is develop Ability?
Actively Participate, collaborate, connect the why, and continuous learning
What are the Leadership Activities?
Justified behavioral choice
What is at-risk behavior?
Actions that restore trust when it's YOU
What are acknowledge and apologize?
Fill skill gaps, provide adequate & relevant training, and information
What is impart Knowledge?
Styles that include telling, selling, participating, and delegating
What is the Situational Leadership Model?
Conscious disregard
What is reckless behavior?
The who and the what of creating accountability
What is creating clear expectations?
Monitor, reward, and communicate at the micro to macro levels
What is Reinforcement?
Being humble, curious, and modeling fallibility and personal accountability
What are the Leadership Behaviors?
Environment, Institutional culture, Team, Individual competency, Policy, Technology, and Equipment
What are the elements of the Swiss Cheese model?
Common, Clear, Communication, Coaching, and Consequence
What is creating accountability?
First, announce the change and explain the why
What is to create Awareness?
Frame the why, relationship building, effective communication, and systems and upstream thinking
What are Leadership Skills?
To make it hard to do the wrong thing
What is the primary function of the hierarchy of controls?
This type of questioning fosters curiosity
What are open-ended questions?