Background
The name of the café business known for its growth and evolution in the Harvard case study
What is Cupcake Cafe
This cupcake flavor, popular in autumn, combines spices like cinnamon, nutmeg, and cloves, often topped with cream cheese frosting.
What is Pumpkin Spice
Teaching existing managers at Cupcake Cafe how to develop the skills and knowledge they need to lead and manage others effectively
What is Manager Training/Leadership development
The ability of an individual, group, or organization to "lead", influence, or guide other individuals, teams, or organizations.
What is Leadership?
These individuals are the co-founders who established and grew Café Cupcake into a successful business.
Who are Bisset and Davis?
This technique, used to combine ingredients without overmixing, involves gently folding the batter with a spatula to keep it airy
What is Folding
The benefits of cutting their expansion in half could be
Easier control of quality, Easier to manage,
This is the shared set of beliefs, values, and practices that define Café Cupcake’s environment, shaping how employees interact with each other and with customers.
What is Culture?
This is the year Café Cupcake was founded
What is 2010
To check if a cupcake is fully baked, insert into the center; it should come out clean or with only a few crumbs
What is a Toothpick
A revamp in the HR structure could provide Cupcake Cafe with benefits such as
What is Developing skills, Strengthen core of company
To make strategic decisions that promote sustainable growth, Café Cupcake’s leaders must engage in this process, which involves evaluating the viability of a new service or product through research conducted directly with potential customers.
What is Market Research?
The goal of Cafe Cupcake was to combine the elements of their cupcake shop and their style sandwich restaurant
Southern
Cupcakes gained global popularity when this TV show, featuring two friends running a cupcake shop, aired in 2010
What is 2 Broke Girls
Cons of a complete menu overhaul to the culture of the company include
What is it might feel like a betrayal to long-time customers it goes against the Southern-like hospitality the cafe encourages
Café Cupcake’s leadership can increase engagement according to this type of motivation, which is based on completing a task and finding satisfaction with the work
What is intrinsic motivation?