ORT
What are the thresholds for cold and frozen runs?
What is..
Cold is one hour
Frozen is half an hour.
What is our uniform expectation?
Curbside blue or grey. HEB black we the people.
Jeans and closed toe shoes
Name badge on collar with amount of years
Clean and presentable.
What is expected UPH?
What is
110 Meets 120 exceeds
What is wait time and response time expectation?
What is 6 minutes and less than 1 minute?
How do you use a fire extinguisher?
Pull Pin
Aim at base of fire
Squeeze Trigger
Sweep side to side
Who are our managers and leads?
Erik, Mel, Carlos
Anke, Misty, Marisa, Jess, Kayla, and London
How many UOH do we have to ask a department partner for an item?
What is
3oh, make ready always even with 0uoh
What are the three main tasks we perform during downtime?
What is
Transferring, condensing, auditing?
Where is the SDS binder located and what does it contain?
Where is it found? In Receiving
Contains?: List of chemicals in store and steps to take if one is ingested/come in contact with
What is our order cap set to?
21 Per Half Hour
Who can you ask for sub/shorts?
Any department manager. We have a board in the back of the box
How do we address customers when taking out orders?
Confirm the name of order
Confirm they know about subs/shorts
ID if they look younger 60+
What do you do if the freezer door locks?
Flip switch by door to sound the alarm and flashing lights.
What constitutes a perfect order?
No sub/shorts
No refunds/Left behinds
Less than 6 minute wait
Shopped on time
When can you release items and when do we sub?
Release if due in more than 3 hours.
Sub if due in less than 3 hours.
Scan slot - set phone into slot - retrieve - brief audit - grab phone.
Who is allowed to call or initiate a lockdown?
Who is..
Anyone. Any partner can call a lockdown in an emergency.
What is our average weekly orders?
4.2k
What is our biggest opportunity when shopping?
Shorting when subs are allowed.
What is the expectation when we say to condense bags?
What is
Going through Dry EFC and making sure there are 5-6 items per bag.