Any
Money in a the physical form of currency.
Cash
A person or company who sells goods, products or services.
Merchant
True or False: If cancellation was made after the Auth Date, re-categorize the claim to its Non-Reg E root cause.
True
Claims that are investigated but are not eligible for Provisional / Temporary Credit regardless if CH reports on time and send in Dispute Form.
Non Reg E
If the first disputed transaction is >30 days from the member’s first deposit. This is called ___.
Old account
A dispute type which the Account Holder claims he had no participation and received no benefit from.
Unauthorized Transactions
Is when the Member notified us of an error by telling us the merchant name, amount, transaction date and the error/possible error that occurred via the App, Phone, Email or Chat.
Verbal Notification/ICC/DND
A dispute type which the member states they purchase something from the merchant but received a different item or service.
Merchandise/Service not as described
True or False. The Reg E clock starts once we are notified either verbally or in writing of an error occurring.
True
True or False. (Non Reg E) If we receive a written statement from the old account customer on the 5th business day from notification of the dispute, the customer is eligible for provisional credit.
False
This provides guidelines for consumers and banks or other financial institutions in the context of electronic funds transfers.
Regulation E
Transaction status that have gone through and approved by issuer but merchant has either cancelled the authorization or has never collected the funds.
Expired
Deadline of Filing for the following Reg E transactions to be eligible for PVC:
$65 from Olive Garden dated 04/16/2022
$106 from May's Restaurant dated 04/18/2022
$99 from Dollar Tree dated 04/24/2022
$150 from Sunoc dated 04/30/2022
July 04, 2022
Denial reason which there are no declines such as Insufficient Funds, PIN Failed Attempt, Incorrect CVV/ Expiration Date, Fraud Declines, etc. within the dispute timeline
Card Declines
Denial reason which fund transferred received in the amount of $215.00 right before the disputed transaction happened on 2022-01-19 which indicates that the account's spending balance was known by the person who initiated the transaction.
Account Funding prior to the Disputed Transaction
Is one in which another person could arrive to the same outcome as you when reviewing the case.
Reasonable Investigation
UT Claim - Error Found. ICC - 06/20/2022
10/20/2021 ; 12/01/2021; 01/08/2022; 01/15/2022; 05/05/2022; 06/16/2022. What will be your decision?
10/20/2021 & 12/01/2021 - Write off
01/08/2022; 01/15/2022; 05/05/2022; 06/16/2022 - Deny
On April 08, 2022, member reached us via inapp to file a dispute against merchant Amzn. Transaction settled last November 24, 2020 for $268.00 as Merchandise/Service Not Received. Unfortunately, merchant belongs to DNC (Do Not Call) list. We were unable to verify details of the disputed transaction with the merchant. What's your decision?
Deny the claim.
Customer indicates their card was declined when they were at the gas station pump and did not receive any gas from the merchant. Account history shows a record of a card denial occurring prior to the successful transaction being made. Weak or Strong Evidence to invalidate the claim?
Weak evidence
______ should be processed whenever we receive an invalid merchant response.
Pre-arbitration
A section in Morty where you can find the answers provided by the CH regarding their disputes.
Customer Responses section
Case Status Code in LEAN which the case is at the point where the user makes a decision about whether or not to send a chargeback.
CBrv
A new global dispute resolution process that is being rolled out by Visa. The intent behind the change is to standardize the way in which disputes are presented and the timeframes that govern the process. This will protect the integrity of the dispute process and hopefully reduce the number of disputes processed by Visa clients in the future.
VCR / Visa Claims Resolution
Visa will block the submission of any chargeback that is _____ OR ______.
Past timeframe OR Does not meet the minimum criteria.
You successfully filed the chargeback in Visa if _____.
The Case Creation/Update Confirmation page appears.