Current
Servicing Transfer -What is the last day to accept payments for the 08/01/25 transfer?
Bonus: What form of autopay will transfer?
What is Thursday, July 31st, 2025
Both forms of autopay WILL transfer.
True of False:If there is a SPOC assigned on the loan, we still go over the approval with the client.
What is True?
Chat & Email will still assist incoming clients as normal; however, we should provide the SPOC's direct contact information before concluding the conversation.
What channel in Slack do we use for questions regarding ARM/HELOC loans?
What is schwab-svc-communications-support ?
Bridge Loans - True of False: All bridge loans are a 12-month contract; clients are responsible for monthly interest only payments with a final balloon payment at maturity.
What is False - All bridge loans are a 6-month contract; clients are responsible for monthly interest only payments with a final balloon payment at maturity.
When going over a loan modification approval via chat for FL, IL, & AR clients, what process do we follow?
What is we will set the LUNA Work Item "Early Resolution: Licensed Team Member Needed for Mod Approval" for a licnesed team member and inform the client of a 24-48 business hour time frame for a follow up call?
Where can we find the Margin?
What is check the NOTE and/or Customer Service (ARM tab)?
What is the pathfinder link will we refer to when assisting clients that are unable to pay with an Insurance Loss Claim over $50,000.01?
What is "Assisting Clients Unable to Pay With an Insurance Loss Claim Over $50,000.01"
(Drop the link in the chat)
https://pathfinder.foc.zone/content/process/053eda9d-b1cd-4bed-ae31-7efe01b6ee0b
Bridge Loans - What loss mitigation plan would Bridge Loans be able to qualify for if unable to pay their contractual amount?
What is we can attempt to qualify them for a Natural Disaster Forbearance ( if ND impact only)
or
If they cannot pay their contractual amount for the duration of their bridge loan we need to encourage them to sell their home or attempt to refinance as we have no loss mitigation options. Their banker will have advised that no loss mitigation options will be available to them when they received their loan.
What is the Rate Calculation and the Prime Rate Source?
What is Heloc Rate= Prime Rate + Margin ?
Bonus: Prime Rate source- Wall Street Journal Prime Rate History
What is the current turn-time for banking initial calls for Assumptions & Underwritten Release of Liability?
What is 5 business days to hear from a mortgage banker?
What is the current Document Request turntime for email and mail delivery methods?
What is Document request turn times for all delivery methods will be 5 business days until further notice?
It will take 5 business days to process the request, please note for mail it will still take delivery time accordingly as well.
What is the Payment Due Date for HELOC?
What is the 15th of the following month?
What is the new HOI Loss Work Item to set when updating Safeguard inspectors with the best phone number to schedule the inspection?
What is the "Insurance Loss: Best Contact Number Update needed for Inspection"?
What dolphin tag do we use for the FHA Consulation?
What is Use FHA Consultation Completed tag?
HELOC Draw - What are 3 things we need to do when the name in RES does not match the client?
What is DTRT for security, foreshadow 24-48 business hours turn time for call back, and collect the best contact number?
Phone number does not need to be in CS - just need to be tied to the client's SSN and name in RES