What we learned
This acronym is what would be offered if a card member is struggling with making payments
What is FRP?
This is what you would do towards the end of a call to ensure all needs were met
What is recap/summarize?
I am NPSL
What is No Preset Spending Limit?
I'm the type of card that adapts based on what you demonstrate
What is an NPSL card?
This is an exception provided if far from home and CM needs to put gas, but card declined
What is an OTC?
FRP stands for this
What is the Financial Relief Program?
_______has articles to assist with policy and procedure
What is CHC?
This CM decides to use colorful language and nicknames to refer to you
What is an abusive caller?
CM has recent change to limits, ________dept is the team that would normally handle the concern
What is Responsible Lending Action (RLA)?
When there is a ______, the CM may experience declines until this is resolved, this code cleared from the account
What is a Return Payment?
_____________ are where you would find if I have previously interacted with my account or representative
What are account notes?
NFC stands for____ ______ _______
What is No Further Charging?
These are the Four Pillars of the Currents Conversation
What are Open the conversation
Determine intent for card usage
Advise how to achieve spending
Summarize and Close?
This process should be done prior to checking spend power for a CM with recent declines due to high balances
What are Update Demographics (i.e income, phone numbers, email, etc.)
ISP is a new company wide system and it stands for _______ ______ _______
What is Intuitive Servicing Portal?