QUOTE REQUEST
Who do you reach out to for a freight quote?
Customer Service
What is the purpose of a site measurement?
To create a template for fabrication the tops within 1/16th of an inch accuracy.
How many ranges can fit into a 96" table?
5 ranges
96/17.5 = 5.48 (round down to nearest whole number)
What is the lead time for a frost top?
4-6 weeks from receipt of PO and signed shop drawing
What are the 4 requirements for a table to enter production?
Formal PO
Color selections - stone and cabinetry
Deposit
Signed Drawings
What determines the discount for a quote request?
The Dealer. We need the first and last name of the dealer.
What type of document is the customer required to provide in order for Spring to quote a custom install?
drawing set/ pdf
Why can we quote exposed frost tops in tables, but NOT as a stand alone item?
The exposed frost top is made by ATLAS, which dealers can buy directly.
What is the lead time of the ICS234-18?
6-8 weeks from receipt of the PO, and laminate color confirmation
What information (2 items) is needed for the coordinators to order Smartstone?
Color and finish
What table styles do not work with frost tops?
QS7230
NESTING TABLE
HERITAGE TABLE
CURVED LEG
NAPER
(OTHERS CAN BE ENCLOSED)
Name 3 things the installers do not install
Cabinetry
Plumbing
Electrical
Fans
Sneezeguard glass
Why do we require 4" between ranges?
For the integrity of the smartstone (smartstone needs support at least every 30") and to make room for a chafing dish.
What is the standard lead time for permanent Versa-Gard sneezeguards?
4-6 weeks from receipt of PO and signed drawings
Which of the following items require a deposit?
A. Frost Top
B. ICB234-18
C. Smartstone Slab
D. VG3-P-60
C. Smartstone Slab
What are 3 things missing from the request below?
Please provide a quote on the continental table with 4 hidden ranges, a plate shelf, and casters for Ed Don. We need this ASAP!
Cabinet Material (stain or laminate)
Dimensions
Project Name
Power - 120v or 220v
Countertop Edge Style
Ed Don Rep Name
Why would this project require a custom install?
Quantity 1
155" x 30" x 34" H Communal Table
Smartstone top with wood edges
Smartstone in Oatmeal Polished
Low Line Laminate
(5) hidden ranges
(2) powerstrips
std crate
the table is too large to ship assembled in a crate
What height is needed for the following table?
8ft Classic table
Smartstone top with wood edge
Smartstone in Seashell polished
Special Walnut wood stain
(2) SM-261R
(1) AF350
(1) PM-2231
Std crate
36" Height - Because of AF350
What is the lead time for Smartstone that is out of stock?
12-16 weeks (50% Made in Italy!)
The following description is on your customers PO. Do we have everything we need to enter production?
(4) QSC6827 in Low Line laminate
No. The standard QSC6827 comes in a wood stain so this needs to be requoted and cannot come from stock.
What information can the coordinators use to find old custom orders and quotes?
Property Address, Project Name, PO Number
We have a custom install including a frost top and 3 ranges in California. We received the PO and Deposit 1 week ago. The installers can do a site measurement next week. Fabrication for this project has a lead time after site measurement of 2 weeks.
How many weeks remaining until we can complete the install?
about 6 weeks
frost tops take 4-6 weeks to be made + 1 week of ground shipping for frost top to arrive in California
What is the minimum length and width for a table to be to fit the below?
(1) 48x22 Exposed Frost Top
(2) SM-651R
Double Sided Sneezeguards
106"L x 38"W
L: 4"+4"+48"+12"+12.6"+4"+12.6+4"+4"=106"
W: 4"+4"+22"+4"+4" = 38"
How do you determine the lead time for a custom install? What variables are there?
It depends on the following:
- equipment availability/ lead times
- completion of cabinets
- site measurement date
- fabrication
- labor schedule availability
- when deposit is received
What does "Ship by the customer" mean?
The customer schedules shipping via their own carrier and Spring USA does not handle logistics.