First and Foremost
The welcoming of someone the moment they walk into your business is know as this.
What is a professional greeting?
Asking the customer if there is any other information not yet shared can do this.
What is ensure that you understand all of the customer's issues?
Rapport in business.
What is creating a relationship with the customer?
Examples of this may be asking how someone's day is, the weather, or if you know the customer well- perhaps about their family members.
It's the company that many businesses model their customer training after, where the customer-facing employees are considered performers.
What is Disney?
Customers are always right.
What is false? The fact is, that they are not always right- BUT... each business has a policy or procedure for how they treat customers- even if they are wrong. You will need to be aligned with the company's processes to maintain a good working relationship.
Hot-tempered or nasty customers should be directed to a supervisor.
What is False? They need to be dealt with to the extent of your authority.
Telling customers "I know how you feel" can result in this.
What is an escalation or a heated situation?
Saying something like "I cannot imagine how this made you feel," or, " I am sorry to hear that you are experiencing this," may be better options.
It's another name for customer service, which better encompasses the full service event and describes more of the feeling that the service provided.
What is customer experience?
The uniform or designated clothing required by an employer.
What is work or professional attire?
The process of helping to calm a customer that is upset or acting out.
What is descalting?
Entering a customer's conversation with someone else is a good idea when you know about the topic.
What is false?
Unless you are asked to contribute, you should not involve yourself in a customer's private conversation.
It's checking back in with a customer about their experience or issue.
What is follow-up?
Listening skills are these.
What are the most critical skills in customer service?
Customers should feel 2 things when being helped in a good customer service experience.
What are safe and heard?
Interactions in-person, over the phone, email, or via texting.
What are the ways we communicate with customers in business?
It's sometimes more important to a customer than getting their issue solved.
What is their time spent dealing with the issue?
The asking of probing questions of customers.
What is a way to get the facts of a customer's issue?
It's putting yourself in the customer's shoes; understanding what they [customer] may be feeling.
What is empathy?
It's repeating the customer's issue or concern back to them.
What is paraphrasing or summarizing a customer's issue?
Promising a customer what they want is a good way to care for the customer.
What is false?
Only promise what YOU can deliver- which may NOT always be what the customer WANTS.