Account Management
The price for Transfer & Assumption
What is $75?
Used to check telephone number history
What is Neustar
MACD
Move, Add, Changes, Deletions
What is a PSR?
It is an order. It is used to modify a customer account.
Date the customer invoice is printed & cannot be changed
What is a billing day?
A verbal contract
What is a TPV?
Contains customer account information such as features, service, etc.
What is a CSR?
Quote the other ilecs move request timeframe
20-24 business days
What system can you use to check installed features?
AT&T toolbar
When entering the customer payment information, you should
Stop the recording by dialing *75 & *76 to start the recording
Another name for auto renewal
What is Evergreen Clause?
What is a transfer & assumption?
Changing ownership
MACD care tickets work queue is based on
The Supplier
What does FOC means?
It is a PSR status. It gives you the date the ticket will complete.
Restoral fee timeframe
What is 72 business hours?
List the 4 ways to verify an account.
Access code, security question, Call the MTN, & send an invoice to the email on file
Requesting a CSR works on which supplier?
AT&T
List the 6 things you must complete in the care ticket summary tab
Contact name, contact number, MTN, Work queue, Ticket type, & Bill Current
When should you email pending orders?
What does COL-Disco means?
It means the customer account is permanently disconnected.
Information you need to calculate downtime credit
What is MRC, Taxes, TT open, closed dates, & time.
If the customer ported to another company & would like to come back to Lingo what should you do?
Transfer the call to the Sales department
List the 8 different billing care tickets
30 day notice, remove evergreen, Adding & removing IWM, Ilec deactivation, Billing dispute, payment arrangement, misapplied payment, & Refund
List the troubleshooting steps for Care
Read the account notes, PSR, check Neustar, & ask probing questions.
List the 5 Collections steps
Letter sent, Call in Progress, Denied, Disconnected, & Outside collections agency