SalesForce
We refer to a school as this in SF
What is an Account?
This is the identifier that each student is given to access their photos online.
What is the Online Code?
We create an OSR with this reason when someone need to alter an order that was already placed.
What is Cancel Order?
2 Brothers who currently own Irvin Simon Photographers
Who are Steve and Eric Miller?
The approximate amount of time for proofs to ship after a picture day
What is 3 weeks?
The first thing you need to do when you open a case.
What is assign it to yourself?
This is used when a customer says that never got the digital images that they ordered from us
What is the Resend Download button?
We create an OSR with this reason when someone forgets to add a discount code
/What is Partial Refund Request?
I email this person if I forget to punch in after my lunch break
Who is Mary?
This is how you include two students in the same pictureday.com order.
What is the Change Gallery button?
This is where you find customers who need a phone call
What is "Customer Care Queue- Phone Call Request"?
This is where I would search for an order if I was only given the students online code
What is Find a Subject?
We create an OSR with this reason when the customer tells us the envelope with the pictures arrived bent
What is Package Damaged?
This team coordinates picture days with the schools and PTAs
Who are the Account Managers?
The name of this discount for families with 3 students
What is the Family Plan Rebate?
The specific number given to each picture day or event at a single school.
What is the Booking Number?
This is where I would go if I wanted to see all of the students for a whole school
What is Jobs?
We create an OSR with this reason when the customer realizes that they put the wrong apartment number on their order's shipping address
What is Address Change?
Besides Vince, this is the person who assists with any IT issues that we may have
Who is Mik?
A parent tells us that they "hate" their child's picture, we want to give them this information
What is retake day?
Where we can monitor the number of cases being handled by each rep that day
What is the Dashboard?
We create an OSR with this reason when the customer is requesting an edit that is not offered online
What is Edit/Post image?
(After getting approval of course)
She is in charge of the Irvin Simon social media pages
Who is Nicole?
The Irvin Simon office is located in this town
What is Elmont?