Core Capabilities
Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in processes or services and services; acts with customers in mind.
$1.09 to unlock plus $0.23/min
You are likely to keep a customer if they have had this type of experience?
Putting yourself in the other person's shoes.
$46.50
Seeks to understand different perspectives and cultures.
Unlimited 60-minute trips within 24-hours.
The customer expects this type of service.
Living up to a previously agreed-upon commitment.
CapMetro has partnered to provide real-time schedules to plan and track trips.
Places high priority on developing others.
For $11, receive unlimited 60-minute trips for 31 days.
Great customer service is aimed at customers....
Being able to adjust to new conditions.
Total Productive Time/Work Time-Break Time
Adjusts to fit the audience and the message; Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions.
Receive unlimited 60-minute trips for 365 days.
It is always good to be _____________ to have repeat customers!
Bounce back from adversity.
Happens every January, May/June, and August.
Equity, Innovation, Safety, Sustainability, Transparency
To prevent fraud.
Work staff should always be trained to be......
Workload versus the needs of the customer.
The Deputy CEO