Routes & Services
Routes 1, 135, 152, 243, 325, 392, 801, 935, Pickup Dessau, and CARTS Inter Urban service
What services Tech Ridge Park and Ride?
Activated on first ride with no transfers
What is a single ride?
Went into effect on July 1, 2024
What is the Customer Care attendance guideline practices and procedures?
Used for early, late, hazardous operation, or safety/security incident
What is actual time?
Is there anything else that I can assist you with?
What is offering additional assistance?
Will Start January 2025 and service northeast Austin
What is Pickup Decker?
Value can be either $20 or $40 preloaded.
What is a stored value card?
Expected rotation coverage for holidays
What is holiday coverage rotation?
What is purpose?
Express, Rapid, 93, 925, 937, Routes 324, 490
What is Bus North Ops?
Offers a safety net through reimbursement of cab or rideshare fees for emergency situations
What is Guaranteed Ride Home?
Eligible for Seniors, Active and Reserve Military ID holders not in uniform.
What is the reduced fare program?
Corrective action for first time No Call No Show
What is a Final Written Warning?
UT Shuttle, Metro Express, Rideshare, Pickup, Metro Rapid
What is service type?
On-staff social workers are equipped to connect individuals to essential resources
What are community intervention specialists?
2 - Rosewood/Cesar Chavez, 300 - Springdale/Oltorf, 311 - Stassney, or 333 - William Cannon
What are high-frequency routes?
Only available using the Amp card. Low-income
What is equifare?
An unscheduled absence or late arrival
What is an occurrence?
Incident date, route, block, operator ID
What can give an Auto-zero?
80% required to pass
What is the average for call quality?
32-mile route that does not operate on Sundays or holidays
What is the Metro Rail?
Provide deeply discounted and free passes
What is fair fares to all?
90-calendar day period is used.
What is how the new-hire attendance record is determined?
CCRs regarding departments other than bus, rail, or demand response
What is the CC Admin queue?
The plan will outline strategies to update transit services, upgrade infrastructure and better meet your needs over the next five to ten years.
What is Transit Plan 2035?