Partner Portal
This is how partner's can delete users from the portal.
What is drop down on "Hi ____" --> Users --> select the user and hit deactivate?
These are examples of positive variance.
What is patient was checked out, but did not receive the vaccine, VaxCare patient receiving VFC dose in error, and count confirmation was submitted before the shipment info loaded into the hub?
What is the general information tab?
This is how often our partners should be submitting an inventory count.
What is once a week?
This should be included in a case description.
What is the issue at hand, the answer/work that was done to resolve, whether any additional action is due/next steps, and any related information (such as CORE #, Product name, patient name, DOB, DOS, etc.,)?
This is where partner's can view the status of their VaxCare bill claims.
What is Billing --> Transactions?
T/F: When vaccines on hand expire, AVR will ship the partner new doses.
What is false?
This is the tier of Carley Family Care.
What is tier 4?
This is how we troubleshoot a frozen hub.
What is soft reboot and potentially a hard reboot?
Soft reboot - hold the power button down for 7-10 seconds.
Hard reboot - hold the power button and volume up for 7-10 seconds.
T/F: We provide our VaxCare emails to partners.
False. We NEVER provide any VaxCare emails without the consent of the person.
This is how partner's submit an order of vaccines for themselves.
What is Inventory tab --> Place an Order --> Place a special order?
This is how AVR is ran.
What is falling below threshold and usage?
How do we differentiate between disable AVR & Credit Hold?
Credit hold - the entire partner and it's clinics. Typically used for single clinic partners.
Disable AVR - affects a single clinic within a multi-clinic partner.
This is how we troubleshoot a hub with connectivity issues.
What is having the partner check their wi-fi?
Partner must know their wi-fi password. They can swipe down from the top --> select wi-fi --> forget their network --> reconnect to wi-fi.
This is how we submit a Delivery Exception.
What is Delivery Exception Escalation?
T/F: If a partner adds an appointment onto their schedule, it will also appear in their EHR.
What is false?
This is why an order can be cancelled.
What is prior usage low, their on hand amount is deemed sufficient, there is an order in transit, or for other reasons (such as manufacturer credit hold for financial or updated rostering records needed)?
This is the information we need when placing a partner on Credit Hold/Disable AVR when they need to temporarily pause shipments.
What is the reason for the credit hold, the case number, the effective dates (when applicable), initials, and action you're taking (whether it is credit hold or disable AVR)?
This is how we troubleshoot scanner issues.
What is ensuring the partner is scanning the doses correctly (lighting as well), check connectivity, clear storage and reinstall the latest version (APK), and ensure all proper APIs are whitelisted on partner's firewall?
These are the required fields when creating a CC Inbound case.
What is the category, subcategory, subject, description, Account Name, Clinic Account, and Contact name?
This information is needed to create a physician (user).
What is name, email, phone number, role, and NPI?
This is how you would describe Flu Pay as you Go.
What is when the partner had prebooked Flu vaccines with the manufacturer before signing onto VaxCare?
These doses are then reimbursed as they are administered to the patients (they are paid as they use the doses). At the end of the season, the partner will return their remaining flu doses to the manufacturer and NOT VaxCare.
This is how we can differentiate between a single clinic and multi clinic partner.
What is scrolling to the bottom and seeing if there are multiple permanent clinics listed?
This is how a Daily password is retrieved.
What is have the partner provide serial number of the hub, and either go to Vaxhub Dashboard or SQL ( VaxHubDailyPasswordsReport) to retrieve daily password?
What is go into Salesforce case --> New Task --> fill out subject, Assigned to, and use a Quick text template to fill out a comment?