Types of Complaints
This type of complaint occurs when a customer is unhappy with how they were treated by a memeber of staff
What is a service complaint?
Offering a sincere expression of regret demonstrates this
What is an apology?
Customers raise this complaint when the item received is defective or poor quality
What is a product complaint?
This is the first step in handling a customer complaint
Listening to the customer
This complaint focuses on delays or long waiting times.
What is a timeless complaint?
Refunds, replacements, and discounts are examples of this.
Compensation