Acknowledgement
I haven't received any update about my application
I'm sorry to hear that. Let me check your application status for you
Can you help me locate my application number
SURE
I lost my credit card,my dog ate it.
I understand your concern, i hope your dog is fine
As I understand, you haven't received you credit card
Paraphrase
Let me help you upload the documents so that you application gets expedited
Collaboration
I don't receive a payslip
I understand, do you have your most recent bank statement
Yes, this is a good time to speak
Great
We lost everything in the floods,I need a new credit card
Im sorry to hear about your loss, I realise the difficulty you must be facing
I see your point of view
Encouraging
Why don't you call back and speak with the agent you spoke with earlier
Avoidance
I received a call some time back
Thank you forcalling back, have you made acredit card application.
My email address is Russell@armyspy.com
Perfect
I just can't upload these documents, iM NOT TECH SAVVY (SOBS)
I understand your concern, please don't cry, im here to help you
And you're not sure whether you should reapply for a new credit card or wait till the replacement card arrives
Balancing
I dont see why you should be upset when youre the one who doesn't have the relevant documents
Competition
My request for a CLIM has been denied
I'm sorry to hear that, let me check why it has been denied
i have uploaded my documents
Excellent
My home was burgled and i need to increase my CLIM so I can replace what was stolen and now you tell me I can't increase it
I'm sorry to hear about the losses you incurred, i ealise it must be frustrating to find you can't increase your CLIM
So I have assisted you with uploading your documents online and shared with you the date by which you may expect your credit card
Summarising
Let me check and see if i really require your Bank Statement especially since you're self employed
Compromise
I'm getting extremely frustrated with having to repeatedly upload my documents
I apologise for the inconvenience, may I assist you with your concern
I have completed 15 years with the same company
Amazing
MY home burnt down in the wildfires, and i haven't received my replacement cedit card
I'm sorry for your loss and the inconvenience you must be facing not being able to receive your cedit card
And having to repeatedly follow up left you disappointed
Leading
Since you don't have a payslip, you can provide a bank statement
Accommodation