Predictive Index/Sandler
Dominance, influence, steadiness, and conscientiousness are the four main personality profiles found in this assesment tool.
What is DISC assessment?
This customer relationship management platform gives departments a shared view of every customer.
What is Salesforce?
The phone app you can use to log into Okta.
A way to track customer inquiries, issues and feedback.
What are cases?
This is the place to update a customer's address, email, phone number or date of birth.
What is the individual account?
A selling methodology that empowers professionals to change behaviors, develop new attitudes, and improve techniques.
What is Sandler?
The registration system that allows in-council and out of council customers to sign up for Girl Scout events and camps.
What is gsEvents?
A communication tool used in Salesforce to share information, updates, victories and Girl Scout stories.
What is chatter?
The primary location for detailed answers to customer inquiries and internal processes.
What is knowledge?
This section under a customer's person account shows their troop participation status.
What is participation assignments?
A tool that measures the behavioral drivers of dominance, extraversion, patience, and formality.
What is Predictive Index?
The official training forum for Girl Scout leaders and staff.
What is gsLearn?
This section under a troop account is where you can find chatter.
What is the interactions?
The tier to use when escalating a case to a subject matter expert.
What is tier 2?
When this box is checked under a troop account, the troop will be searchable in the opportunity catalog.
What is displayed in catalog?
The Sandler Rule where you provide a customer with an overwhelming amount of information without uncovering the customer's intention or pain.
What is "don't spill your candy in the lobby?"
Quick reference guides, the VS 2.0 issues tracker, and the chart that show the statuses of digital platforms used by all Girl Scout councils live here.
What is TechConnect?
The view in Salesforce that is helpful to use when working through cases.
What is GS Service Console?
The primary location for standard notifications and language used in customer responses to help us speak with a common brand voice.
What are email templates?
In order to enter payment during membership or event registrations, customers need to agree to what Girl Scout oaths.
What is the Girl Scout Promise and Law?
The Predictive Index uses 17 reference profiles to group people based on their drivers. Those 17 reference profiles are divided into 4 groupings. This grouping is now listed: analytical, persistent, and stabilizing.
What is social?
The reference site from GSUSA that contains the latest GSUSA news, pieces of training, and resources.
What is gsConnect?
Where to update your chatter email notifications?
What is settings?
Defines the customer's perspection of a company or organization.
What is customer experience?
This troop status is listed under a troop account when there are 1 or more active girl members in a troop but no active troop leaders.
What is support needed?