Serving & Giving
National Symbols
Service Elements
100

Founder - Missionaries of the Poor

What is Father Holung

100

Symbol bearing the National Motto

What is Coat of Arms

100

A statement that something is unsatisfactory or unacceptable.

What is a complaint

200

“The best way to find yourself is to lose yourself in the service of others.”

What is Mahatma Gandhi

200

National Dish

What is ackee and saltfish

200

The ability to understand and share the feelings of another.

What is empathy

300

"The voluntary giving of help, typically in the form of money, to those in need."

What is Charity

300

National Tree

What is Blue Mahoe

300

The way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

What is telephone etiquette

400

"A person who seeks to promote the welfare of others, especially by the generous donation of money to good causes."

What is a Philanthropist

400

National Bird

What is Humming bird

400

A short statement describing the level of service a customer can expect from a company.

What is a Customer Service Charter

500

"Give, and it will be given to you. A good measure, pressed down, shaken together and running over, will be poured into your lap."

What is Luke 6:38

500

National Flower

What is Lignum Vitae

500

Helps to define what a customer can expect from a service and how it should be delivered by the service provider.

What are Service Standards

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