F.O.S.H
When customers enter the store, I should be...
greeting and/or welcoming
It is ”________” responsibly to help create raving fans
Everyone’s
Customers have a “_______” experience when their click and collect is picked punctually and precisely.
Positive
When being approached by customers whilst putting stock away I should “_____________”
help the customer if possible/call over a sales team member
When customers leave the store, I should be
thanking and inviting back/checking receipts
When in Sales, my job is to provide the customer with the “Full S_______”
Solution
When you process this, our shop remains topped up with products that our raving fans can shop for.
Stock
Creating an environment that is shoppable can help JB Hi-Fi create...
Raving Fans
F.O.S.H is an acronym for
Front Of Store Hospitality
Creating/building ______ is an easy and effective way to create a raving fan when working in Sales
rapport/relationships with customers
When interacting with a customer over the phone, great “_______” skills can create raving fans
Communication
Customers see our eye catching “_______” that immediately inform them on what promotions we are currently running.
banners and/or signs