First impression
True/false
always welcome the customer to drivetime
true
During the ____. You should pop the hood, trunk, and open all doors.
showcase
true/flase
Paperwork and negotiations are the most frustrating part of the process
true
True/false
Insurance is also a required document that will be collected after Vehicle Delivery Checklist.
True
true/False
the discovery phase is simply identifying what vehicle the customer is interested in
False
you should limit your RVL to ___ Vehicles
3
true/false
After application is printed you should always verify information with the customer
true
This will be offered to customer as a free, fast, and easy way to make on time payments
ACH
The first impression phase is by far the most important
true
Recent studies show that ____ of consumers begin their vehicle search by previewing inventory online with a general idea of what type of vehicle or specific make and model they are already interested in!
90%
True/false
The application should be short and sweet
True
Customer has to make the full ___ ____ before processing the contract
Down payment
If we do a good job ____ _____ our customers feel comfortable and begin to trust us.
building rapport
True/ False
Have the customer wait inside away from the elements while you pull up the vehicle near the front door of the dealership
True
True /False
If the customer does not have required documents you shouldn't keep moving forward with the application process
False
you should ensure everything is in working order and there are no concerns with the vehicle while completing ____
Vehicle delivery checklist
A ____ of a second is all it takes to start determining traits like trustworthiness
10th
60
WHAT are the 4 factors
This app will be utilized by the customer to view their account information, balance and payment history history
bridgecrest