commitment
What are the sub steps under greeting?
welcome and check in
what should be done after customer has confirmed commitment?
confirm customer information (GAF)
Fill in the blank ..Before you sign your ______, i have a video for you to watch that will cover the documents you are about to sign.
contract
stand up, make eye contact, smile, and shake hands with the customer at the door or on the lot.
greeting/welcome
What step comes before confirm commitment?
history and recall
What are the sub steps under making the sale?
GAF & income results, protection plans, trade appraisal, and buy option
What are the winning words for greeting our customer?
Good afternoon! Welcome to drivetime , i am x the x. nice to meet you ...etc
Eye contact , confidence , smile, acknowledging what the customer is saying, keeping note of the down payment they state.
discovery: down payment
what are the process steps in the commitment phase?
greeting discovery RVL showcase and test drive
This stage involves conducting a thorough vehicle inspection, handling insurance matters, and securing the down payment.
finalize the deal
What are the 3 winning words under gaf and income results?
congratulations you're approved!
Be sure the screen is not visible to the customer
build rvl/system
When should you send the text with test drive route to customer?
in finalize RVL
when should you give the customer Bridgecrest phone number to save to their contacts
contact information
true or false the last winning words in the capability section are as follows: Thanks again for letting us earn your business and making Drivetime your dealership of choice! Were so excited for you! Have a good night!
True
This is where you employ your ability to be a solution engineer
GAF/stips and income
After verifying their address while building RVL this should happen??
Introduce product protections
After the keys have been handed over to the customer...manager, designated CEG and any available employees should be involved in this process
Green bow experience
Under the green bow experience how should our customers tag us on Instagram and Facebook
@drivetime on ig @drivetimecarsales on Facebook
If you cannot find a solution , the manager must take over
making the sale/gaf and income results