Types of Questions to Ask Our Customers
Tell me how you typically use your phone day to day !
What is an open-ended question?
I use my phone a lot for work.
What is occupation?
Reassure and Motivate, thank and brand, recap and next steps
What is thank?
Immediately acknowledge every customer
What is Greet?
“In my mind we need to treat our customers like a good friend or family member and we all know that they deserve top notch service”
Joe Natale
What do you enjoy about your phone?
What is a close-ended question?
Did you watch the game last night ? I heard the Ravens lost... again.
What is sports?
Welcome, prepare, assure you can help and name exchange
What is greet?
Talk to every customer with a non-business engagement
What is Relate?
What type of phone are you looking to buy today?
my teenage son identifies as a gamer. He is 30.
What is family?
Ask combination of questions, provide summary of relevant information, listen to customer
What is explore?
Ask a minimum of three qualifying questions for every customer.
What is Explore?
What is a double-click question?
I participate in cane toad racing on the weekends.
What is recreation?
Fords Model used during this step of the process
What is Relate ?
Offer a minimum of two additional products/ services with every customer
What is Agree?
Has anyone told you that your account is tagged for special offers ?
What is a pointed question?
I'm trying to save money for a trip to Oshawa.
What is dreams?
Address concerns, transition and present solution, ask for the sale
What is agree?
Make sure to invite your customers back in this step
What is thank ?
“People who suck up are of no value. I need people who stand up for what they believe. Close arguments, fighting back and forth, usually produces the best decisions. I can assure you I don’t always win.”
Ted Rogers