For inquiries about service tickets or help with technology equipment or other corporate technology
What is the Help Desk
HelpDesk@edgenuity.com or 866-320-2083
100
To begin planning for a customer event, trade show presence, etc., this is who you would email.
What is EventRequest@edgenuity.com
100
Sales rep for a specific region. Responsible for new sales and renewals.
Who is an Account Executive (AE)?
100
Used for intervention with an adaptive screeners and diagnostics
What is Pathblazer?
200
Responsible for processing Hubs and onboarding new clients/new products.
What is an Onboarding Specialist (OS)?
200
For payroll questions or issues
What is the Payroll Department
200
As a student I can go here to access my notes, my grades, and the orientation video
What is the organizer
200
Responsible for securing UUL renewal dollars.
Who is a Customer Success Manager (CSM)?
200
An online intervention program, uses data to pinpoint where students are struggling and provides them with targeted instruction to help them catch up, keep up, or get ahead
What is MyPath?
300
Responsible for services plans with customers purchasing 2+ days of PD. Present/deliver data + reports.
What is a Professional Development Specialist (PDS)?
300
For corporate credit card questions or issues
Who are Sarah Shepard or Kelly Staniec
sara.shepard@edgenuity.com
kelly.staniec@edgenuity.com
300
For questions on bids, RFPs, RFIs; for presentation rubrics; for written documentation needed for board agendas, meetings, other; online course approvals, course reviews; instructional material adoptions, email here.
What is rfps@edgenuity.comm
300
Support regional Sales Managers and Account Executives in a variety of duties (preparing quotes, securing renewals, presentations, trade shows, etc.)
Who is a Sales Associates (SA)?
300
Where you go to get answers or information on all our products
What is productinfo@edgenuity.com
400
Respond to customer calls and web cases. Escalate situations to necessary internal partners.
What is Product Support (Tier I, Support)?
400
For questions about data or requesting data for a district
Who is Lindsay Marczak-Director of Research
Lindsay.Marczak@edgenuity.com
400
She is the VP of Customer Experience.
Who is Patty Griffin?
400
Andy Caulo
Who is VP of Sales?
400
Click on user ID and then click on Progress
What is how to get the Progress Report from the dashboard?
500
CEO of Edgenuity
Who is Sari Factor?
500
To schedule a Professional Development Session for Region 2, to deal with not being able to get to a scheduled session, or other emergencies.
Who is Ann Tutor, your Resource Coordinator
ann.tutor@edgenuity.com 951-201-8159
500
This is ....All things Edgenuity
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