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Termed as Line Triage. The role is to minimize extended wait times and place the customer in the proper service queue.
Lobby Monitor
Can a customer take the test first before taking a photo? Yes or No
No
Use to administer knowledge tests (replaced traditional paper exams). Easy to use and enable the department to decrease wait times, reduce fraud and increase efficiency.
AKTE TSTs
A type of drive test at selected field offices and CDTC locations only.
Commercial Drive Tests
Is a queueing system used to manage customer visits to field offices and track/store both current and historical wait times and workload information. It provides real-time data and wait times.
A customer service enhancement implemented in August 2018 well-received by customers where they can now leave the field offices, run errands, or take care of other personal business while waiting for their service number to be called.
Text Notification
When taking photographs at Camera, what facial features must be visible?
Eyes, Nose, Mouth
Tests are offered by manual appointment only. Day and time availability varies in each office.
Person-to-Person Tests
A type of Drive Test: Class C driving test used to determine driving competency
DPE
The purpose of the verification is to ensure the validity of the title and registration card we issue to the owner of the vehicle.
A new technology was launched in April 2018, a way for customers to apply for DL/ID using electronic application.
TST
No exceptions. All customers who apply for a DL/ID card must be __________.
Fingerprinted
Basic functions of this window include: issue instruction permits, temp or interim DL, manually issue paper tests, correct tests and update manual test scores.
Corrections Window
Applicant for this type of drive test must be at least a minimum of 21 years old and observation road test is required. This can also be done with CHP and must submit with us an unaltered DL389.
Class Motorcycle
How many DL and VR Production Windows?
Varies (depending on Field Offices)
Terminals now located in field offices and other outside DMV locations throughout the state that allow customers to skip the lines and give option to complete their transactions.
SST or Kiosks
ICS stands for
Image Capture Station (Camera)
Is office pool of applications for local access only.
DAF
A Class C driving test designed to assess customers who have been referred by DSR due to a physical and/or mental (P&M) condition OR are not meeting the department's vision screening standard.
SDPE
True or False. All DMV offices all over US function the same.
False
Hand-held tablets, white and green service tickets, forms, clips and clip boards, radio, computer terminals
Important supplies needed at SH
This window is designed to secure the following accountable items: License Plates, Year stickers, Disabled Placards and TOPs.
SSI
A term we use to allow/require further processing of a pending DL application.
DLP
Who completes the pre-drive checklist?
LRE
False. Real ID DL/ID