WO Types
What WO type is a WH without heat?
IAQ
What are 3 of the important things that should be in the brief description
Arrival Window, Geo/Boiler/Oil, Dont reschedule, Filter Needed (what size!), senior tech, selling tech
If a tech is requested what needs to be in the detailed description
If the customer is calling in for a gas furnace tune-up what are the item codes?
PTUGF & PTUDISC
What WO Type is a dead animal in AC?
Smell or Noise
How many hours are the techs arrival windows
2 hours
If a 6-8 is on the schedule what needs to be in the Detailed description?
QUOTED OT
If the customer is calling in for a oil furnace tune-up what are the item codes?
PTUOF & PTUDISC
What WO type is a fireplace not working?
NONE we dont work on Fireplaces
How many hours are the salesmen's arrival windows
1 hour
If a customer tells you that their system is 15 years old and they may want to replace it what should be in the detailed description
15 years old and they may want to replace it
BONUS: *selling tech (in brief)
If we just installed a system 3 months ago what goes in the item codes?
DIAGNOSTIC
What is the WO type for a Water softener not working?
IAQ
If the Customer does know their filter size where do you look?
In the additional info in the customer:job or their history
If the customer called in with a gold plan what do you put in the item codes?
DIAGNOSTIC & PROCLAIM
What is the WO type for a Humidifer/dehumidifer not working?
IAQ
What do you do if their is a converted acuity and their is no brief description?
Update the time by the time promised section
If a customer calls in and they have a gold plan does their plan cover a Water Heater Diag?
NO! But Platinum does