CI Basics & Screens
What Screens do we use to look for a member's active policy?
UMID & PAPI
Follow Demographic Adds and Update in CI Mentor
What screen is used for a PCP Change?
PAMG
(After being on PAPI screen)
What screens can you use to request a new ID Card on CI?
PAID & PADI
What screen is used to find a member if we don't have access to the member's ID, Medicare ID or SSN?
How can you find the FIPS County Code on CI?
On the PEDM Screen press F10, update screen with the new info, select 'county within zip' option, select and press enter.
Select the new FIPS info and press F9.
What are the steps to make a PCP change in CI?
Follow the Procedure in CI
What mentor can be used to guide you through the process of ordering a new ID card through CI?
Ordering an ID Card on the PAID Screen
What Screens are used to look for a member's termed policy?
UMID & PAAL
Costumer Interface Manual Word
Which mentor can we use to verify the commonly used codes for CI?
Costumer Interface Screens and Keys