Payments & Past Due Accounts
If the CST agrees to make payments monthly by contract but they call and ask to make payment automatically bi-weekly, is the CST required to submit proof of income?
No, the CST is requesting to make payments more frequently
True or False: OrthoFi CST's are prompted to enter their desired loan amount while completing the application?
False: The dental or orthodontist practice will generate the offer for the CST which will pre-fill the desired loan amount for the applicant based on the necessary services
What does TCPA stand for?
Telephone Consumer Protection Act
Why does CreditNinja not lend to those who are covered under the Military Lending Act (MLA)?
The loans CreditNinja makes or arranges exceeds the 36% max allowed APR
TRUE OR FALSE: A CST cannot make a successful connection IBV if the ABA is on the OPS Blacklist for all aggregators?
False
What are the two requirements for a CST to see the payment plan or settlement options in the CN portal
Be identified with a LVL 2 past due status AND the payment plan or settlement plan loan statuses present on the loan
What product can a customer be transferred to when denied an installment loan
They can be transferred to NinjaCard for the LOC product
What tags require an IVF?
CFI and High Vantage
True or False: CreditNinja arranges loans with multiple lenders. A CST can have an active loan and still receive a notice of adverse action days later?
What does Oauth stand for?
Open Authorization
TRUE or FALSE: If a CST makes a payment to pay off their loan using a debit card 2 days after the date of origination, the CST can reapply, be approved and funded pre 10:30 am on the same business day.
FALSE - There is an Infinity rule in place that will not allow a loan to be originated within 3 days of the previous origination date
What is the name of the framework that allows us to more accurately price according to risk and control payment sizes throughout the customer journey?
The loan series
TRUE or FALSE: The CST has 2 manual review tags present on the loan, while servicing the loan you assist the CST with clearing one of them, you should apply the manual review approved tag
False: That tag should not be applied until all manual review scenarios are cleared
Refer a Friend Gift Card offer: What is the minimum basic requirement for the referee and referrer to receive their gift cards?
The referee uses the link provided by the referrer to apply
What does insufficient credentials mean?
The CST has not provided sufficient authorization necessary for their financial institution to share their banking information with CreditNinja
When logged into the CN portal, a Level 2 past due CST will have 4 payment options to choose from after clicking make a payment, What are the four payment options?
Pay past due balance, Make a payment, Payoff my loan, Payment Plan
Can an applicant receive a partial refund of the CAB fee when paying the loan off in full early for a CSO CST?
Not for PCAM or BARR but yes for Capital Corp
What is charged to residents in the state of Florida that no one else get's charged?
The Florida Stamp Tax
When making an OB call regardless of the loan status after identifying yourself and the purpose of the call what else must you state?
You must identify that you are calling on a recorded line
When it comes to IBV, CreditNinja has a 1:1 ratio, what do the 1's represent?
1 ABA:1 URL
What is the formal name for the “Mini-Miranda” Disclosure?
Fair Debt Collection Practices Act (FDCPA) Disclosure
How many lenders do we service loans for?
5
What is the nickname of the Wisconsin law that requires a creditor to notify an applicant’s spouse when certain individual credit is extended to a married applicant?
The tattle tale law
There are 6 disclosures CST's are are required to consent to in order to submit an application, What are they?
E-sign, IBV, FCRA, Sharing PII, Arbitration, Privacy Policy
If the CST made a successful connection but there is an asset report, can the CST receive a final lending decision?
No, an error in the asset report status indicates we have not received the information necessary to make an accurate lending decision.