Appreciated
Give two roles of customer service provider
Host
Diplomat
sales person
What is Effective Communication?
Transfer of information from one person to another with mutual understanding.
How can you provide assistance for the physically challenged in your establishment?
Install ramps in restrooms and on property
name the types of surveillance
Foot
Static
Mobile
What is AIDS?
Acquired
immune
deficiency
syndrome
Who are External Customers?
Persons who work outside of your organization that requires your goods and or services.
List three modes /methods of communication
Verbal
nonverbal
written
Complete the statement
First Impressions ....
are lasting
Define Security
A secure condition or feeling against attack
True or False
HIV and Aids is Hereditary
FALSE
Name two types of Customers.
Internal and External
List two barriers to communication
Noise
language
List three types of Complaints
Request for service
Offer of information
Demand for satisfaction
What are three things would you use to describe an individual
Height
weight
complexion
colour hair,shape of nose
true or false
Persons who got an STI is at risk for contracting HIV
TRUE
Who is a customer?
Anyone who requires your goods/services.
Name three things you should not do in a customer contact area.
Shouting
Arguing
unprofessional actions (cutting nails, chewing gum)
list three types of customer behaviours
assertive
Aggressive
Passive
List four road hazards
Pedestrians
cattle
potholes
debris
What is PLHIV
Persons living with HIV
Finish the statement
Customer Delight is....
Exceeding your customers` expectations and create raving fans for your business.
What are some reasons for customers to ask questions?
To gain information
to start a thought process
Define Harrassment
Any unwanted behaviour that causes discomfort, humiliation or distressed..
What is surveillance?
The watching or observing of a person, vehicle or a place
What is HIV
Human
Immunodeficiency
Virus