CRM 1
A customer relationship management (CRM) system is a technology system for managing all company interactions with current and potential:
Customers
The act of anticipating customer needs and doing something about it before the customer knows they need it.
Pro-active Customer Service
A type of customer communication that claims there were deficiencies in the company’s product or service is a/an:
complaint
Who holds the career record for digs in Johnson-Brock volleyball history?
Audrey Sandfort
What character in the Addams Family is known for her long braids and stoic personality?
Wednesday Addams
Which stage of the sales pipeline is where a company determines if a customer has potential or need to purchase?
Qualification
Someone who uses manipulative measures to avoid paying for a product or service or to receive a discount is a:
dishonest customer
Who holds the Girl's 300 M Hurdles record at Johnson-Brock?
Rylie Beethe
What is the Mexican Day of the Dead Festival called?
A: Día de los Muertos.
Potential customers are also referred to as:
Leads
When a company’s customer service team reacts, responds and resolves its customers’ suggestions, questions, and problems
Reactive Customer Service
What years in the 90's did JB basketball win back to back state titles?
97-98
The human skeleton includes how many bones?
A: 206.
Companies keep track of customers through the use of:
Account Management
What pro-active customer service strategy involves the use of emails and surveys?
personal outreach efforts
There is a strong connection between the marketing mix and:
Customer Satisfaction
Who holds the record for tackles in a season at Johnson-Brock?
Ben Bohling
What is a group of crows called?
A: A murder.
A CRM can help with team evaluation with______________?
agent performance tracking
Who holds the record for 3 point percentage in a season for girls basketball at Johnson-Brock.
Kaitlynn Simon
What U.S. city is known as the “Witchcraft Capital”?
A: Salem, Massachusetts.