Services
When do you schedule a tech reservice and reservice?
- Tech reservice, within 30 days of last treatment
- Reservice, 30 days since last treatment, only scheduled within 30 days if it i snot the technicians fault
What time frames do we offer?
AM/PM
8-10 and 3-5
Customer calls in due to a technician damaging there property. What do you do?
Schedule a QC on a manager
Call the SM over the technician who caused the property damage
Who is is Taylor Swift dating now?
Travis Kelce
When do you leave an alert marked in yellow?
Only when it is a termite alert or Ronnie alert
- Commercial
- Bed Bug
- Termite
- Ronnie services
If a customer requests the same time frame every time. Where would you put this in the account?
Hint: 2 areas in the account will need to be updated
Red Note ( visible to tech )
Under the subscription where it states "Preferred Time"
Customer calls in wanting to update payment information. What do you NOT do?
Transfer to Billing
What is the name of Demi Lovatos alter ego?
Poot Lovato
What should you ALWAYS be putting in appointment notes?
Hint: 2 answers
target pests
What months throughout the year do we have our mosquito treatment?
April-October
If a customer requests to be rescheduled for a Saturday. Where do you find which Saturday to schedule the customer?
Preferred Tech
Tech Skills and Abilities Sheet
Customer calls in requesting to cancel their account. What is the first thing you ask?
Why are you wanting to cancel your account with Romex?
Who are the 3 original judges on American Idol?
Paula Abdul
Simon Cowell
Randy Jackson
When setting up a bait box sale, what do subscription do you put it under?
Miscellaneous
What is the price for a WDIR?
$150
No, due to boundaries consistently changing we can not guarantee the same tech every time. But if the technician is ever in the area we would be happy to send them out.
Customer calls in upset about the price increase. What do you need to mark in the account? What can you offer the customer?
Flag account "Price Increase 2023"
Leave a Price Increase Question note type
Offer to return them back to their previous rate
Before embarking on a solo career, Beyoncé was part of what R&B group?
Destiny's Child
How does a customer qualify for a referral credit?
The person they referred received their IS and it is paid for.
What is the difference between our Gold Mosquito service and our regular mosquito service?
Gold Service - in2care buckets
Mosquito Service - Mosquito Fogging
When scheduling a termite inspection, what subscription does the service need to be tied to and why?
Stand alone service or Reservice
If the subscription is not tied to a reservice the customer will be charged for their termite inspection
A technician calls in to the customer service line. What do you do?
Unfortunately I am unable to help you, please call the tech line if you need assistance.
How many children does Nick Cannon have?
11
How many Branch Managers/ Service Mangers do we have in total?
17