Our Hospital
The Game We Play to keep our business going.
What is GGOB?
The Types of Appointments we offer at Mesa.
What are urgent care, consult exam, annual healthy pet, progress, rehab, technician and emergency?
The number of CSRs at the desk at all times.
What is "At least 1"?
Being at desk at Start of Shift
What is Reliable?
All the information we must collect on clients and patients.
What is -
Client: name, phone number, email, address.
Patient: name, age, gender, color, RDVM, and breed.
The first and only Veterinary company to participate.
What is ESOP?
Insure that the reporting is correct for all visits.
Should not be out at the desk (unless being used for work related functions).
What is Cell phones?
Attending GGOB and other Team Meetings
What is Engaged?
The annual requirement for an individual to maintain their fear free certification.
What is four (RACE approved) hours?
To be the ultimate pet care experience, 24/7.
What is our Purpose?
New Appointment Time Length starting 1/1
What is 30 minutes?
How we ensure the next shift is set up for success.
What is Rounding?
Do what you say you will do.
What is Trustworthy?
Something only used as a last resort, after all other options are exhausted.
What are Prom Notes?
We Provide honest, compassionate, and unparalleled care for pets, their people, and our team.
What is our Promise?
Used for patients that are in need of rapid care, but not classified as critical.
What is Urgent Care?
Information used by other staff to determine what needs to be done for a client. Needed on EVERY interaction between staff and clients.
What is Client Communication Notes?
Care for our patients, clients, and team members.
What is Compassionate?
Call Out Policy.
What is calling four hours before shift (Not in black out times), alerting Shift lead at hospital, attempting to find your own coverage if out of sick time.
Pet Care
What is Professional, Exceptional, Trustworthy, Compassionate, Accountable, Reliable and Engaged?
The only time is is okay to schedule multiple pets in the same slot.
What are litter exams?
The type of food or drink allowed at the front desk.
What is Water?
Taking Responsibility for your decisions.
What is Accountable?
Is needed for a patient Transfer.
What is SIGNED estimate, any consent forms required, alerting other team, adding en route, and transfering funds AFTER closing Mesa invoice.