Extra Support /Customer Service
This team is available to guide staff in accessing mental health support for children and parents as well as support with children who are demonstrating challenging behaviors or diagnosed/suspected disabilities.
Mental Health Coordinator- Jocelyn Vasquez-Mota and
Behavioral and Child Development Specialist- Alfredo Mena
Parents who are pregnant can receive additional support through this program.
Services to Pregnant Women
This person is available to guide both staff and parents with health and nutrition concerns.
Health and Nutrition Specialist- Cherrie Adajar
This person is available to help with technical support with password resets on Learning Genie and Go Engage or giving staff access to classrooms on these platforms.
Nicole Yaranga- Program Data Quality Assurance Specialist
A child returns to school after being out sick for a couple of days, you approach the parent as they are waiting to sign their child in and in front of other parents say "Is he still sick?" How should the parent be addressed professionally?
Politely ask the parent if you can speak with them before they sign the child in and pull them aside to a private area.
Our Head Start families experiencing mental health concerns can be referred to this program by completing a referral form submitted by the site supervisor.
Para Las Familias
An individual (parent, community partner, community member) asks you a question and you do not know the answer, what is the professional approach?
"Let me find out!"
Early Head Start Home Base
Two staff members are whispering about an incident that occurred, a parent walks in to pick up their child, the staff member quickly says hi and continues whispering with the other staff member. What is the professional approach?
When parents and children are present staff should keep conversations professional. Greet the parent and ask them a friendly question (how are you?), and on their way out dismiss them with a friendly send-off (Have a good day!)
This place is an extra support for families who need services such as clothing, food, computer lab and printing. Additional engagement activities and workshops are offered here as well.
The Family Engagement Center (310 Third Avenue Suite AA, Chula Vista 91910) run by Family Engagement Specialist- Heidi Avent